Night Porter

Responsibilities:

- Greet and welcome guests in a friendly and professional manner
- Provide information about hotel facilities, services, and local attractions
- Taking Bookings for walk-ins, being always up to date with hotel occupancy, selling rate, rooms availability and hotel policies
- Maintain cleanliness and orderliness of public areas, including lobbies, hallways, and restrooms
- Serving being the bar
- Setting up Main Restaurant for Breakfast
- Set-up meeting and events rooms
- Respond to guest inquiries and requests promptly and courteously
- Assist with check-in and check-out procedures as needed
- Handle guest complaints or concerns with empathy and professionalism
- Collaborate with other hotel staff to ensure a positive guest experience

**Experience**:

- Previous experience in a hospitality or customer service role is preferred
- Excellent phone etiquette and communication skills
- Familiarity with hotel operations and guest services is a plus

As a Porter, you will play a crucial role in providing exceptional guest services. Your friendly demeanour, attention to detail, and ability to communicate effectively will contribute to creating a welcoming atmosphere for our guests. If you are passionate about delivering outstanding customer service in a hotel setting, we would love to hear from you.

Please note that this is not an exhaustive list of responsibilities and qualifications. Additional duties may be assigned as needed by the hotel management team.

We offer competitive pay rates and benefits packages for our employees. Join our team of dedicated professionals and be part of creating memorable experiences for our guests.

**Job Type**: Part-time

**Salary**: £12.00 per hour

Expected hours: 32 per week

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Gym membership
- On-site gym
- On-site parking
- Referral programme

Schedule:

- 8 hour shift
- Holidays
- Night shift
- Weekend availability

Ability to Commute:

- Letchworth Garden City (required)

Ability to Relocate:

- Letchworth Garden City: Relocate before starting work (required)

Work Location: In person