Correspondence Administrator

3 months ago


Caerphilly, United Kingdom Link Financial Outsourcing Full time

**Company Overview**

We are a financial services provider working with many of the UK high street banks, credit card providers, retail and other lenders, we purchase consumer and business loans and are committed to providing a high-quality service to all our clients and customers by help them to pay off their loans. In fact, we are one of the leading names in our industry because we have the best people working for us

You will be the primary point of contact for all non-voice incoming communication for customer, their chosen representative, and all vendors.

You will need to ensure that all queries are processed in a timely way and deadlines are achieved.
- Evaluate case information, evidence, and relevant factors to make fair and informed judgement calls.
- Daily account updating and returning all generated files in line with agreed formatting.
- Assist with on-boarding queries escalated by vendors following loan placement.
- Work towards and reach all goals and measures set
- Mailbox management
- Identify opportunities for process improvements that positively impact the customer’s experience.
- Assist colleagues and work within a team in support of department goals, demonstrating ability to work collaboratively and with a strong team spirit.
- A willingness to accept additional responsibilities and take on ad hoc projects as required.

**Experience & Qualifications**
- Educated to GCSE level (or equivalent) grade C or above in Maths and English
- Good verbal and written communication skills to speak positively and clearly with customers and colleagues
- We use a few computer systems so being able to use multiple computer systems is key.
- Good numeracy skills to identify, set up, calculate the best payment plan for customers where relevant
- Problem-solving skills to provide the best solution for the customer and the business

**Role Package**

Hours of Work: Full time permanent contract working 37.5 hours per week paid monthly and 8:30am-5:00pm, Monday to Friday.

We provide a range of benefits that are designed to support our employees across their health, finances, and lifestyle. Some of our benefits are listed below:

- Salary: £21,465.00 per annum
- 25 days holiday +bank holidays + a Birthday Day off (pro-rata for part-time)
- Discretionary annual performance bonus scheme
- Purchase additional holiday scheme of up to 5 days
- Pension Scheme - 8% total pension contributions
- Employee Assistance Programme for you and your family, including virtual GP service, counselling, get fit programmes and more
- Life assurance (4 x annual salary)
- Season Ticket Travel Loans
- Enhanced Maternity and adoption pay
- Voluntary employee benefits such as Dental and Health Plans, Gym Discounts, Restaurant Discounts, Will writing services
- Discounts and cashback on thousands of retailers
- Friendly, relaxed atmosphere with modern facilities
- Social events during the year, regularly fundraise for our chosen charities, and have recognition schemes in place that reward our employees for being great team members
- Learning and Development opportunities to help you progress in your career


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