Visitor Experience Officer

1 month ago

Betwsycoed, United Kingdom National Trust Full time

You will be working at an iconic 16th century farmhouse, this role as a Visitor Experience Officer plays a core part in providing fantastic visitor experiences at Tŷ Mawr Wybrnant.

We’re looking for an enthusiastic, confident, and welcoming person to expand the farmhouse opening hours to two days each week during the main visitor season, increasing to three days a week during the summer holidays.

This role involves working alone and being able to speak Welsh is essential.

We require the following minimum competencies in Welsh language skills (see attached document for details) - Further support will be provided for continued development of Welsh language skills:

- Listening & Understanding: Level 4
- Speaking: Level 4
- Reading: Level 3
- Writing: Level 3

Please complete the attached Welsh Language Competency Assessment and upload this alongside your CV and cover letter.

**Interview date: Thursday, 21 March, 2024.**

**What it's like to work here:Sut beth yw gweithio yma**:
Byddwch yn rhan o dîm bychan ond bydd angen i chi fod yn hyderus i weithio ar ben eich hunain rhan fwyaf o’r amser.

Mae’r ffermdy mewn lleoliad heddychlon a phrydferth mewn dyffryn dwy filltir o Benmachno ger Betws y Coed. Byddwch yn gyfrifol am agor y ffermdy a chroesawu ymwelwyr gan ddarparu gwybodaeth am hanes y safle a’i arwyddocâd. Byddai ychydig o wybodaeth flaenorol am arwyddocâd William Morgan a Thŷ Mawr yn ddefnyddiol ond bydd hyfforddiant yn cael ei ddarparu.

**What its like to work here**:
You will be part of a small team but will need to be confident and willing to work alone most of the time.

The farmhouse is in a peaceful and beautiful valley a couple of miles from Penmachno near Betws y Coed. You’ll be responsible for opening the farmhouse and being on hand to welcome visitors, providing some information about the history of the site and its cultural significance. Some prior understanding of the history and significance of William Morgan and Tŷ Mawr would be preferable, but training will be provided.

**What you'll be doing:Beth fyddwch chi'n ei wneud**

Byddwch yn darparu ‘croeso cynnes’ yn sicrhau safonau cyflwyno uchel ac yn cyfarch ymwelwyr a gwneud i bawb deimlo’n gartrefol. Byddwch yn rhannu rhai o storïau'r lleoliad pwysig hwn sydd yn enwog fel man geni'r Esgob William Morgan, ei gyfieithiad o’r Beibl ym 1588 oedd yn dyngedfennol i barhad yr iaith Gymraeg.

Byddwch yn gweithio dau ddiwrnod yr wythnos, gan gynyddu i dri diwrnod yr wythnos yn ystod gwyliau’r haf (dyddiau i’w cytuno) a bydd disgwyl i chi weithio penwythnosau. Rydym yn gobeithio agor un diwrnod pob penwythnos.

Darllenwch hefyd y proffil rôl lawn sydd ynghlwm wrth yr hysbyseb hon.

**What you will be doing**

You’ll be providing a ‘croeso cynnes’, ensuring high presentation standards, greeting visitors and helping everyone feel welcome. Sharing some of the stories behind this symbolic place, famous for being the birthplace of Bishop William Morgan, who’s translation of the Bible into Welsh in 1588, helped ensure the language is still spoken today.

You’ll be working two days each week, increasing to three days a week during the summer holidays (to be agreed) and there will be weekend work. We are hoping to open one day each weekend.

Please also read the full role profile attached to this advert.

Who we're looking forWe'd love to hear from you if you’re:

- used to multiple deadlines and managing your own workload
- skilled in organisation and planning, with a good eye for detail
- in tune with the aims and ethos of the National Trust
- good at talking to, and getting on with, all kinds of people
- a hard-working and committed team player
- comfortable with IT: Microsoft Office, as well as web and social media
- experienced in producing interpretive materials, such as displays and exhibitions, and marketing or promotional materials
- familiar with health and safety procedures

Byddem wrth ein bodd yn clywed gennych os ydych:

- ddefnyddir i nifer o derfynau amser a rheoli eich llwyth gwaith eich hun
- sgiliau mewn trefnu a chynllunio, gyda llygad da am fanylion
- yn unol â nodau ac ethos yr Ymddiriedolaeth Genedlaethol
- da am siarad â phob math o bobl a dod ymlaen gyda nhw
- Chwaraewr tîm gweithgar ac ymroddedig
- gyfforddus gyda TG: Microsoft Office, yn ogystal â'r we a'r cyfryngau cymdeithasol
- Profiad o gynhyrchu deunyddiau deongliadol, megis arddangosfeydd ac arddangosfeydd, a deunyddiau marchnata neu hyrwyddo
- Gyfarwydd â gweithdrefnau iechyd a diogelwch

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to

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