Veterans Change Lead

2 months ago

Glasgow, United Kingdom Sopra Steria Full time

Are you an experienced manager with the ability to lead and nurture multiple teams?

SSCL requires a Change Process Leader to join our SSCL Defence Sector, Change delivery team.

As the Veterans Change Process Leader you will be responsible for supporting and delivering all aspects of change work for our serving and ex-employee Pension Scheme members. As well as co-ordinating and managing change delivery you will also be responsibleto manage project teams in the delivery and execution of larger change projects.

The scope of responsibilities is wide ranging and requires someone who can lead, co-ordinate and motivate teams to deliver an excellent customer service experience and who has experience of being the lead in a fast paced environment. You must be able toprioritise and manage multiple work streams effectively. You need to be an effective decision maker and communicator with a proactive and flexible approach. If you have proven strong leadership and interpersonal skills and enjoy delivering high quality resultson time, then this is the perfect opportunity for you.

**What you'll be doing**:

- To manage and schedule your own work and that of your teams work to required timescales and to achieve targets and milestones
- Create and maintain relationships with other SSCL Service teams, the client, and other key stakeholders
- To review and provide feedback on requirements, collate and provide input to change estimation process
- Track and co-ordinate the Veterans Change delivery and support the operational business for smooth delivery of change
- To motivate, lead and develop the team and encourage communication
- Ensure that agreed processes, standards, timescales and quality requirements are adhered to
- Create new process to deliver change work and seek to continuously improve processes, producing analysis and statistical data/reports to identify and support opportunities
- Raise any issues or risks in a timely manner to ensure management are informed and ensuring issues can be fully investigated and resolved
- To liaise/meet internal/external with customers/suppliers/clients

**What you’ll bring**:

- Proven track record of delivering against performance targets and milestones
- Ability to lead multiple teams and coach and nurture them
- Ability to set, analyse and achieve performance targets
- Experience of delivering high quality customer service in a professional manner
- Articulate and able to develop effective working relationships with colleagues and clients
- Experience working under pressure to deliver against a range of issues and deadlines
- Highly developed user of Excel, Word, PowerPoint
- Able to influence behaviour of colleagues and clients
- Very strong interpersonal skills
- Able to identify areas of weakness and recommend improvements
- Ability to manage a budget (FTEs, overtime)

**It would be great if you had**:

- Demonstrable experience of delivering continuous improvement initiatives and/or small projects would also be beneficial but not essential

If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you

**Employment Type**:Full-time Permanent

**Location: Glasgow** **Security Clearance Level: SC**

**Internal Recruiter: Amelia**

**Salary: £28,840 per annum inclusive of 3% flex fund**

**Benefits: -**25 days annual leave with the choice to buy additional days, life assurance, pension, and generous flexible benefits fund

**Loved reading about this job and want to know more about us?**

SSCL is a leader in critical business support services for the largest Government departments, Defence, Police and CITB across the UK. We provide digital solutions and Innovation and Advisory services to improve end to end employee services including HR& Payroll, Finance, Procurement, Pensions Administration and Resourcing Services - enhancing the customer experience, enabling smarter public services.

We employ more than 2,800 people who, with their in-depth client knowledge and our collaborative approach, sit at the heart of our business strategy. SSCL operates at size and scale across the UK Public Sector and has already delivered savings c£400 million
- providing more funds for front line public services.

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