Current jobs related to 2nd Line Support Engineer - Cardiff - ALDERMORE BANK PLC

  • Service Desk Advisor

    3 months ago

    Cardiff, United Kingdom Vista Retail Support Full time

    **To answer first line phone calls on Vista’s IT Helpdesk, this will include call logging and undertaking first line fixes, also directing calls to 2nd and 3rd line resolvers as required. The role will also support Vista’s the technical services team in contacting customers and engineers when required** **Main Tasks and Objectives** - Providing first...

  • Infrastructure Support Engineer

    1 month ago

    Cardiff, Cardiff, United Kingdom Circle Group Full time

    Position OverviewInfrastructure Support EngineerWe are seeking an experienced Infrastructure Support Engineer with a solid background in 2nd line support and some exposure to 3rd line responsibilities. The ideal candidate will possess expertise in Microsoft Server environments, network systems, cloud solutions (preferably Azure or AWS), and virtualization...

  • Support Line Specialist

    1 month ago

    Cardiff, Cardiff, United Kingdom Victim Support Full time

    Support Line Specialist We are pleased to announce an opportunity for a Support Line Specialist to become part of our expanding National Contact Centre team. This role involves working full-time hours across a flexible 24/7 schedule. Are you passionate about making a positive impact in people's lives? Do you wish to play a role in facilitating change...

  • Support Line Specialist

    1 month ago

    Cardiff, Cardiff, United Kingdom Victim Support Full time

    Support Line Specialist We are pleased to announce an opportunity for a Support Line Specialist to become part of our expanding National Contact Centre team. This role involves working 37.5 hours per week on a rotating schedule that covers 24/7 operations. Are you eager to make a positive impact every day? Do you wish to play a role in facilitating...

  • Head of 2nd Line Operational Risk

    4 months ago

    Cardiff, United Kingdom Admiral Full time

    **Job Purpose** The role holder will be on a Fixed Term Contract, and responsible for promoting and embedding Admiral's Enterprise Risk Management Framework (ERMF) processes within the UK Insurance business. This includes implementing and embedding the tools, policies, standards and procedures required for the business to manage its current and emerging...

  • Support Line Specialist

    1 month ago

    Cardiff, Cardiff, United Kingdom Victim Support Full time

    We are pleased to announce an opportunity for a Support Line Specialist to become part of our expanding National Contact Centre team. This role involves working 37.5 hours a week on a flexible 24/7 schedule.Are you passionate about making a positive impact every day? Do you aspire to drive change and enhance the lives of those in need?Key Responsibilities:As...

  • Support Line Specialist

    1 month ago

    Cardiff, Cardiff, United Kingdom Victim Support Full time

    We are pleased to announce an opportunity for a Support Line Specialist to become a part of our expanding National Contact Centre team. This role involves working 37.5 hours a week on a flexible 24/7 schedule.Are you passionate about making a positive impact? Do you aspire to drive change and improvement for individuals in need?Do you possess resilience and...

  • ICT Support Specialist

    8 hours ago

    Cardiff, Cardiff, United Kingdom Accelero Full time

    Technical Support EngineerAccelero is seeking a skilled Technical Support Engineer to join our team in Cardiff, Wales. As a Technical Support Engineer, you will be responsible for providing technical support to end-users, troubleshooting and resolving technical issues, and working closely with the 2nd line support team.Key Responsibilities:Provide technical...

  • ICT Support Specialist

    12 hours ago

    Cardiff, Cardiff, United Kingdom Accelero Full time

    Technical Support EngineerAccelero is seeking a skilled Technical Support Engineer to join our team in Cardiff, Wales. As a Technical Support Engineer, you will be responsible for providing technical support to end-users, troubleshooting and resolving technical issues, and working closely with the 2nd line support team.Key Responsibilities:Provide technical...

  • Technical Support Engineer

    7 hours ago

    Cardiff, Cardiff, United Kingdom CV Library Full time

    Technical Support EngineerAre you a skilled Technical Support Engineer with a background in supporting customers, understanding of Networking/Infrastructure/Storage and looking for a new challenge?We're working with an exciting business who are looking to expand its award-winning engineering team that prides itself on delivering first-class support and...

  • Technical Support Engineer

    11 hours ago

    Cardiff, Cardiff, United Kingdom CV Library Full time

    Technical Support EngineerAre you a skilled Technical Support Engineer with a background in supporting customers, understanding of Networking/Infrastructure/Storage and looking for a new challenge?We're working with an exciting business who are looking to expand its award-winning engineering team that prides itself on delivering first-class support and...

  • Technical Support Engineer

    6 days ago

    cardiff, United Kingdom Accelero Full time

    Job DescriptionTechnical Support EngineerCardiff, Wales£32,000Currently partnered with a global technology company that helps create some of the most advanced technology on the global market.We're ideally looking for a support engineer with a desire to become more of a specialist in Azure, Security or DevOps. You'll be sitting in the 2nd line support team...

  • Technical Support Engineer

    7 days ago

    Cardiff, United Kingdom Accelero Full time

    Technical Support EngineerCardiff, Wales£32,000Currently partnered with a global technology company that helps create some of the most advanced technology on the global market.We're ideally looking for a support engineer with a desire to become more of a specialist in Azure, Security or DevOps. You'll be sitting in the 2nd line support team to help resolve...

  • Technical Support Engineer

    6 days ago

    cardiff, United Kingdom Accelero Full time

    Technical Support Engineer Cardiff, Wales £32,000 Currently partnered with a global technology company that helps create some of the most advanced technology on the global market. We're ideally looking for a support engineer with a desire to become more of a specialist in Azure, Security or DevOps. You'll be sitting in the 2nd line support team to help...

  • Technical Support Engineer

    3 days ago

    Cardiff, United Kingdom Accelero Full time

    Technical Support EngineerCardiff, Wales£32,000The following information provides an overview of the skills, qualities, and qualifications needed for this role.Currently partnered with a global technology company that helps create some of the most advanced technology on the global market.We're ideally looking for a support engineer with a desire to become...

  • Technical Support Engineer

    7 days ago

    Cardiff, United Kingdom Accelero Full time €32,000

    Technical Support Engineer Cardiff, Wales £32,000 Currently partnered with a global technology company that helps create some of the most advanced technology on the global market. We're ideally looking for a support engineer with a desire to become more of a specialist in Azure, Security or DevOps. You'll be sitting in the 2nd line support team...

  • Technical Support Engineer

    6 days ago

    Cardiff, United Kingdom Accelero Full time

    Technical Support Engineer Cardiff, Wales £32,000 Currently partnered with a global technology company that helps create some of the most advanced technology on the global market. We're ideally looking for a support engineer with a desire to become more of a specialist in Azure, Security or DevOps. You'll be sitting in the 2nd line support team to help...

  • Technical Support Engineer

    7 days ago

    Cardiff, United Kingdom Accelero Full time €32,000

    Technical Support Engineer Cardiff, Wales £32,000 Currently partnered with a global technology company that helps create some of the most advanced technology on the global market. We're ideally looking for a support engineer with a desire to become more of a specialist in Azure, Security or DevOps. You'll be sitting in the 2nd line support team...

  • Technical Support Engineer

    24 hours ago

    Cardiff, United Kingdom Accelero Full time

    Technical Support EngineerCardiff, Wales£32,000The following information provides an overview of the skills, qualities, and qualifications needed for this role.Currently partnered with a global technology company that helps create some of the most advanced technology on the global market.We're ideally looking for a support engineer with a desire to become...

  • Technical Support Engineer

    6 days ago

    Cardiff, United Kingdom Accelero Full time

    Technical Support EngineerCardiff, Wales£32,000Currently partnered with a global technology company that helps create some of the most advanced technology on the global market.We're ideally looking for a support engineer with a desire to become more of a specialist in Azure, Security or DevOps. You'll be sitting in the 2nd line support team to help resolve...

2nd Line Support Engineer

4 months ago

Cardiff, United Kingdom ALDERMORE BANK PLC Full time

**Feel like being part of**

The role of 2nd Line Support Engineer is really important to us. Following internal promotions we have several permanent opportunities to join our team to support and administer MotoNovo's Systems and Services through the provision of technical advice andguidance, maintenance and problem solving within agreed SLA’s.

This role will be based in our head office in Cardiff city centre however, you will be able to work a blend of both home and office each week. You’ll be made to feel part of your new team by your Line Manager, and colleagues through regular contact and virtualinteraction.

**What would your day look like as a 2nd Line Support Engineer?**
- Provide technical and functional support for the Infrastructure and Desktop environments, resolving incidents, investigating and solving problems and liaising with other teams and third parties to ensure proper implementation of solutions (in accordancewith agreed Change Management procedures).
- Perform monthly maintenance and patching of the desktop environment
- Installation of software and hardware in line with Motonovo policies and procedures
- Provide on and off-site Disaster Recovery support for all MotoNovo's systems and services
- Provide on-site support for assets such as; building and configuring devices, collecting, organising and provisioning returned equipment, decommissioning assets, managing assets via CMDB and completing regular stock checks.
- Undertake technical queries and support project work.

**What do we expect of you?**
- Experience within a Service Desk/2nd Line Support function providing administrative support for the IT infrastructure, network and desktop environments
- Experience with Windows (Windows 10), Active Directory, Microsoft Office suite, Avaya.
- Experience with patching, AD and WDS
- Experience within Microsoft 365 (desirable)
- Experience in Asset Management
- Excellent organisation and planning skills and the ability to work as part of a team and on your own

**What can you expect of us?**
- A friendly and flexible culture, the same as how we work with our customers.
- A growing organisation that means there’s lots of opportunities to progress
- A drive for continuous improvement, which you will be empowered to get behind from day one.
- A communicative, accessible and approachable ExCo.
- And of course, you will be rewarded competitively, with a good range of core benefits and bonus potential.

**Let us tell you a bit more about us**

We’re a nimble and ambitious financial services specialist. Backing people to go for it in life and business..

We’re UK-based supporting our customers across a range of products and services. Aldermore Group was formed by bringing together two very successful businesses, Aldermore Bank and MotoNovo Finance, under the First Rand umbrella.

We thrive by saying "yes" to our customers. We respect the ingenuity of entrepreneurs and their startups; we give first-timers a leg-up onto the property ladder; we open up the lending market to many; and thousands of customers chose Motonovo Finance everyweek to buy their next car, van or motorbike.

**This is where you come in. We are on a journey. A journey defined by a destination; to deliver on our purpose.