Senior Customs Operations Coordinator
3 weeks ago
The Customs Operations Coordinator provides an excellent customer service experience for our clients's customers, mainly handling Customs clearances required for Brexit as well as invoicing. May also include arranging shipment/deliveries and any other functions as required.
**Key Activities / Accountabilities**
**Senior Coordinator Element**
- Ability to lead local team in absence of the supervisor
- Train new team members to company standards, customer service and job duties
- Provide effective communication to team members, supervisors, management and customers
- Maintain strong working knowledge of the company, it’s processes/products/services
**Coordinator Element**
- Good knowledge of customs formalities & legislation
- Good knowledge of customs tariff
- Good knowledge of IT systems and processes used within customs clearance
- Good knowledge of the international transportation and logistics industry
- Knowledge of logistic processes
- Follow strict and time sensitive SOP’s/KPI’s to ensure compliance
- Work closely with internal and external customers
- Focus on customer service
- Use of CargoWise (Next Gen) /MS office as requested
- Ensure invoicing, job costing, CIA, Netting and milestone are updated within the required timeframe
- Month end department compliance
- Cost control
- Assist branch forwarders, Supervisors and line manager where required
- Ensure all reports including internal and customer specific are completed within the deadline
- Resolve queries from customers and suppliers
- Ensure Best Practice models are adopted
- Remain in contact with customers and suppliers to maintain relationships
- To take part in customer reviews when required to build up visibility and relationships with customers.
- Assist sales and management with customer development
- Maintain clean desk policy
- Operate within companies QA system
- Any other tasks as directed by their Supervisor or line manager
**PERSON PROFILE Senior Customs Operations Coordinator**
**Essential Education and/ or Training**
- Educated to GCSE/O level standard or equivalent
**Preferred Experience and Knowledge**
- Business related experience
- Proven customer service record and experience
- Proven strong Customs clearance experience
- Proven operational experience
**Necessary Technical / Functional Skills**
- Thorough understanding of Customs requirements
- Knowledge in of the international transportation and logistics industry, in export Air Sea Road operations.
- A knowledge and understanding of financials and impact on business
- A Good knowledge of IT systems and processes used in the transport sector
- Fluent in English, local language and any other languages required for smooth operation of business
**Salary**: £34,000.00-£36,000.00 per year
Schedule:
- Monday to Friday
**Experience**:
- air exports: 5 years (preferred)
Work Location: One location
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