Care Coordinator

4 weeks ago

Fakenham, United Kingdom Fakenham Medical Practice Full time

**Fakenham Medical Practice**

Job title: Care Coordinator (HCA)

Hours: 30-37.5 hours per week

Holidays: 28 days plus 8 bank holidays

Report To: Healthcare Team Manager

**The Fakenham Medical Practice**

The Fakenham Medical Practice is a nine-doctor dispensing practice providing care to around 15,000 patients in and around Fakenham in North Norfolk.

We work from modern, purpose-built premises. The partners and staff have a shared belief in the delivery of high quality, traditional personal family healthcare. Patients’ interests are kept very much to the fore and there is a strong commitment to develop patient services. To promote a multi-disciplinary team approach, we share our premises with other providers including a pharmacy, adult social services, and local community services e.g., physiotherapy and midwifery.

The practice is part of Norfolk and Waveney Integrated Care Board and has a branch surgery at Walsingham. We are a training practice for GP Trainees.

You may be required to work across the NNPC, NN1, which includes Wells, Fakenham, Sheringham and Holt.

**Practice Mission Statement**
- Fakenham Medical Practice is committed to working with compassion and understanding to provide all its patients with accessible, responsive, and efficient services that deliver good, safe, and effective care._

**Main purpose of role**
- To work in accordance with practice guidelines and protocols to provide administrative support and carryout healthcare tasks to meet the needs of the patient.
- To project a positive, friendly, and professional image of the practice to patients, carers, and other visitors to the practice at all times.
- To undertake a variety of tasks including administrative and healthcare assistant duties that contribute to the smooth running of the practice.
- To facilitate efficient and effective communication within the practice and to patients, carers, providers, other healthcare professionals, suppliers, customers and other third parties.

**Key relationships**

Partners, salaried doctors, trainees, Operations Manager, Nurse Manager, Practice Manager, HCA Manager, Nurses, HCAs, all other Fakenham Medical Practice staff, patients, carers, Patient Participation Group members and other community providers.

**Job Duties and Responsibilities**

Your main place of work will be at Fakenham Medical Practice you may be required to work within the NN1 Practices.
- Act as a point of contact between the practice, patients and carers and other agencies.
- Liaise with HCAs, Nurses GPs, and practice teams to identify patients who have long term health needs and support.
- Complete and action tasks for the administration team ensuring they are actioned appropriately.
- Complete stock-taking of medical supplies.
- Support the practice with administrative tasks associated with patient care.
- Patient data collection through the registration process.
- Be involved and participate in Group Consultations to help support the care arrangements for patients and long-term conditions.
- Undertake telephone contact to manage patients on the practices case load following any unplanned hospital admissions where appropriate.
- Raise awareness of health promotion, screening, and NHS Health checks in the practices.
- Manage patient-initiated calls to help/signposting etc., ensuring patients are directed to appropriate service.
- Document and monitor aspects of patient co-ordination and service delivery, supporting data collection and audit using the practices clinical systems.
- Support national screening and immunisation programs and encourage uptake.
- Work closely with and refer to practice social prescribing link workers where a patient is identified as potentially benefitting from this service.
- Co-ordinate practice clinics, and contact identified patients with appointments
- Document and monitor aspects of patient co-ordination and service delivery, supporting data collection and audit using the practices clinical system
- Support national screening and Immunisation programs, vaccination clinics and encourage uptake
- Monitor referrals to ensure tasks are completed and care delivered by keeping in regular telephone contact.
- Complete personalised care and support plans with patients/persons, involving them in the decision-making process.
- Maintain, update, and continuously improve working practices.
- Undertake new patient health checks, ECGs, phlebotomy, testing of urine samples
- Prepare other specimens for collection by pathology service
- Measure, calculate and record patient height, weight, and BMI statistics
- Measure and record patient blood pressure and pulse data
- Assist GPs and/or Practice Nurses in clinics as requested, including annual flu clinics
- Administer dressings
- Order clinical supplies as required and sign off deliveries when received
- Monitor and maintain stock levels in consulting rooms, treatments rooms and on trollies
- Respond promptly and appropriately to patient needs e.g.,

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