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Functional Consultant

4 months ago

Brighton, United Kingdom Cloud9 Insight Limited Full time

_This role requires a minimum of 3 days per week working from the Brighton office. _

**Job Purpose**: The role works closely with clients to understand their business processes, gather requirements and develop solutions that optimise the use of the Microsoft Dynamics 365 platform. Responsible for the practical delivery of Dynamics and Power Platform solutions to meet the unique needs of our clients within agreed timeframes and budget. The role is client-facing and requires a high degree of professionalism and integrity as you will be representing the company.

This is a highly collaborative role working with Sales, Project Management, and other Delivery resources. Demonstrating strong planning, organising and communicating skills combined with a high-level of proficiency in using Dynamics 365 Core Business Applications to build and create solutions for clients within agreed targets and timescales.

Success in this role will be measured by achieving billable and utilisation targets, proactively managing clients' requirements within budget, escalating, and resolving concerns in a timely manner, and achieving positive NPS (Net Promoter Score).

**Role Responsibilities**:

- Project build to meet time, scope and contractual commitments and ensure the highest levels of client satisfaction are achieved.
- Support the Sales and Client Success Teams with technical queries for client issues.
- Draft a scope of work in conjunction with Solution Architects in readiness for project planning and review with Project Management Office and Sales team.
- Work through design and builds with other Consultants and Developers to ensure the quality of our delivery.
- Conduct system testing and support User Acceptance Testing.
- Maintain and renew MS Certifications in line with Microsoft requirements.
- Share key learnings with the wider Delivery team.
- Support development of re-usable IP for Cloud9 and where applicable, pitch, scope and deliver product catalogue solutions for customers.

**Experience Required**:

- Extensive understanding and proficiency of using Dynamics 365 Core Business Applications and their Licence requirements and restrictions.
- Creative problem solver, with analytical skills who can think on their feet and provide positive results for clients.
- Proven record of deploying, developing and manage Power Platform and Dynamic’s solutions in line with Application Lifecycle best practise.
- Competent at building efficient data models, automations, and custom form visualisations.
- Ability to create and develop model driven apps, develop workflow, CloudFlow and basic scripting automations.
- Experience in designing chatbots and using AI Builder.
- Understanding of Power BI (Business Intelligence) dashboard capabilities and creating basic versions.
- Demonstrable record maintaining and renewing MS Certifications - Ability to build relationships at all levels of seniority in a customer business.
- Strong collaborator and experience at managing client relationships.
- Excellent communication skills, both verbal and written.
- This role may occasionally be required to operate outside normal business hours such as for client software deployment_

**Job Types**: Full-time, Permanent

**Salary**: From £65,000.00 per year

**Benefits**:

- Additional leave
- Bereavement leave
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Private medical insurance
- Referral programme
- Sick pay
- Transport links
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Application question(s):

- Do you currently hold any of the following certifications: PL-100, MB-910, or PL-200? If not, would you be willing to obtain them prior to starting in this role?

**Language**:

- English (required)

Ability to Commute:

- Brighton (required)

Ability to Relocate:

- Brighton: Relocate before starting work (required)

Work Location: Hybrid remote in Brighton

Reference ID: Functional Consultant
Expected start date: 01/03/2024