Receptionist

3 weeks ago

Brighton, United Kingdom YMCA Brighton Full time

YMCA Brighton Supported Housing requires a Receptionist to join the team at their project at George Williams Mews, Portslade, Brighton.

**Overview of role - **act as the first point of enquiry for callers, visitors or clients needing assistance. To oversee the safety and security of the project and the tenancy, call upon on-call staff’s support where necessary, alongside undertaking some administrative duties, where directed.
- **Based**:George Williams Centre, Portslade
- **Salary**: £15,462.72 per annum
- **Days**:Thursday to Sunday
- **Hours**: 2 pm - 9 pm - 7 hours per shift - 28 hours in total per week
- **Annual Leave Entitlement**:4 weeks plus Bank Holidays

**You will also receive**
- Comprehensive Induction into the role
- You will receive regular Supervision Support from your line manager.
- Work in a supportive environment.
- An encouraged culture to support staff health & well-being and a healthy work-life balance.
- Opportunity to access counselling and reflective practice sessions when the job is challenging.
- Staff benefits - a wide range of health & well-being services to access.

**How to apply**:
Please refer to job pack on essential criteria and specify how you meet this, you will also find out further information on the position.

To ensure our recruitment is fair, we ask applicants to complete the optional survey Recruitment Diversity Monitoring

Please note the **Closing Date: Wednesday 16th August 2023**

Interviews will take place soon after the closing date.

We are an equal opportunities employer who constantly strive to be representative of the communities we serve. We value the unique perspectives and talents that people bring from a variety of cultural backgrounds and experiences, and we recognise the added value that diversity continually brings to the organisation.

**Key responsibilities of Receptionist;**

Answer incoming calls taking messages and/or transfer them as appropriate.

Use the intercom and paging systems to relay messages to clients or staff.

Greet visitors to the building in a courteous, respectful manner and direct their enquiry accordingly.

Ensure that all callers to the building sign in and out and are made aware of health and safety information.

Assist clients with any enquiry they may make, in a professional and sensitive manner. Seek the advice, assistance and support of project staff where necessary.

Encourage clients, in a firm but diplomatic manner, to abide by the rules of the project for example, in relation to alcohol, noise, visitors or disturbance.

Report any areas of concern, regarding safeguarding, safety or security of the project or individual clients to project/supervisory staff.

Keep the reception area clean and tidy and undertake any cleaning duties specified e.g. cleaning of paintwork, walls, waste bins etc.

Undertake laundry duties when required.

Undertake administrative tasks, e.g. photocopying, making telephone calls, as required by project or managerial staff.

Telephone the Fire Brigade or other emergency services as required, or in the event of alarms sounding.

To identify and attend training as directed by the line manager.

To follow Brighton YMCA’s policies and procedures at all times, including, but not only, those relating to Equal Opportunities, Health and Safety, Safeguarding and Confidentiality. To respond to all reasonable instructions and guidance as these procedures develop further.

To follow Brighton YMCA’s Code of Conduct for staff, regarding workplace professionalism, at all times.

To follow Safeguarding protocols at all times.

Undertake any other duties which reasonably fall within the range and responsibilities of this post, as directed.

**Job Type**: Part-time
Part-time hours: 28 per week

**Salary**: £15,462.72 per year

**Benefits**:

- Company pension

Work Location: In person

Application deadline: 16/08/2023

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