Lounge Host

3 days ago

Manchester Airport, United Kingdom Proactive Personnel Ltd Full time

**Responsibilities**:
All hosts will be multi-skilled and will operate in any of the areas mentioned:
Reception:

- Being remembered by our guests for the right reasons by offering a warm and friendly welcome, efficient check in process and setting the scene for their re-energising experience.
- Answer any questions efficiently and directing them to the most applicable area of the lounge for their needs.
- Managing capacity at peak times to maximise the throughput of guests.
- Bid farewell to guests on their departure to optimise the chance of return custom.

Bar:

- Prepare and serve a range of alcoholic and non-alcoholic drinks and guide guests to the self-service food and drink options available.
- Ensure the bar area is presented in a professional and clean manner.
- Replenish stocks when needed.

Self Service area:

- Replenish stock levels, working with the kitchen team to ensure all food is continually available and well presented.
- Ensure the self-service area is presented in a professional and clean manner.

General Host:

- Responsible for clearing and cleaning of tables when guests vacate.
- Maintain high levels of organisation and cleanliness within the lounge at all times.
- Be available to respond to guest questions or comments using high levels of customer service.

Back of house:

- Assist with stock delivery and rotation.
- Waste away services following recycling procedures.
- Loading and unloading of the dishwasher.
- Restocking of cleaned crockery.
- Maintaining high levels of hygiene in all areas

Person specification:

- Background in hospitality or customer services with high levels of customer interaction.
- Excellent communication skills, written and verbal.
- Good numerical skills with a keen eye for attention to detail.
- Computer literate, including using payment machines and Microsoft office.
- Ability to work as part of a team or be self-motivated to complete tasks.
- Additional languages desirable.
- Flexible to work shifts covering 03:30 - 21:00, 7 days a week

**Benefits**:

- Free parking whilst at work.
- Industry recognised food safety training and qualifications.
- Free meals and drinks during shifts.
- Uniform provided.
- Swissport pension scheme with ability to self-contribute.
- 24-hour employee assistance programme
- Potential for discounted flight tickets following probation period.
- Discounted retail within the airport.
- Discounted access to Aspire lounge network for family and friends.
- Potential for placements to other Aspire Lounges within the UK.

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