Client Advisor

2 weeks ago

London, United Kingdom Maison Valentino Full time

**Location**:
London, United Kingdom

ID: 6482

Founded in Rome 1960, Valentino is an Italian Maison de Couture that aims to provide uniqueness to our customers through mastery, creativity, intimacy and care. As of today, Valentino counts about 4.000 colleagues in 30 different Countries all over the world. Every branch of the Valentino universe is nourished through passion, heritage and values that are constantly re-worked and steadily conveyed in an always contemporary way.

Under the Creative Direction of Pierpaolo Piccioli, Valentino designs, manufactures and distributes dreamlike creations including Haute Couture, Women and Men RTW, Valentino Garavani Accessories, Eyewear and Beauty. Our network fully embodies the essence of the Maison, by practicing the Italian hospitality culture with our distinguishing quality, uniqueness and care for details.

WHAT WE BELIEVE IN

Here at Valentino, We act as a Unique Community & Company. We strongly believe that HUMANISM is the core of our values and that only teamwork and mutual support will lead to achieve bigger and challenging goals. We act with integrity and respect towards both our Planet and our People. Our aim is to create costumer EMOTION and DESIRE because our future depends on our imagination and on being passionate about work as well as about life: every action you make brings you closer to your dreams.

**Job Mission**:
Contributes to the store business through excellent clienteling and reaching KPIs goals (conversion rate, cross selling, AVT, upselling, strategic zoning)

**Main Duties and Responsibilities**:
Client

Master the Client Journey
Create Customer emotion and desire
Engage existing and prospect clients as per weekly plan defined by Store Management
Deliver the Valentino Couture Service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell).
Focus on development and retention of existing clients, recruitment of new and potential ones
Engage the client through every selling opportunity - walk in, private appointment, phone consignments
Actively participates to the sales in partnership and OTO appointment routine

Operations and Visual

Deal with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints
Ensure product good maintenance, replenishment on the floor
Know the warehouse stock of all categories in order to ensure re-stock shelves and maximize sales.
Respect administration and operations procedures.
Liaise with the In-Store Visual to follow display guidelines; verifies and reports all relevant information to store management.
Where an Ops HC is not present takes an active part to the execution of operational tasks (including shipping/receiving)

Key competencies

Incorporate greater human touch & empathy in engagement, shows emotional closeness
Believe in the brand story and mission
Embody the new brand values and attitude
Informed about what’s happening in the brand (global and local) universe

**Transactional**: performs actions and task needed to respond to

client requests and enable the sales

**Commercial**: applies consultative selling skills to secure “close the sales”, “up-sell” and “cross-sell”

**Branding**: enriches the experience and perceived value with brand storytelling; embodies the brand tone of voice, attitude and ethos

**Relational**: establishes human connections with customers, emphatically adapting to the individually and situation

**Emotional**: ineluctably, primes emotions that influence customer’s attitude, cognition and behavior

**Job Requirements**:
Minimum 3 years ‘experience in a similar position
Business driven
Experience of building a long-lasting relationship with clients
Market and product knowledge/passion
Interest in luxury/fashion, art and design
Passion for human relations and sales
Fluent spoken English expected. Other languages desirable

The Valentino Ecosystem is complex and interconnected. It is populated by many talents from different areas and with different attributes. We work hard to grow everyday both as a Maison and as individuals. Learning by doing and from mistakes, communicating transparently, inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.

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