Service Desk Officer X 2 Posts

4 weeks ago


South Tyneside, United Kingdom South Tyneside Council Full time

Service Desk Officer x 2 Posts

(Hawthorne Offices, Jarrow)

£21,968 - £24,496 pa (Career Grade)

South Tyneside Council are recruiting two enthusiastic Service Desk Officers to join our Digital and ICT Service.

You will work on the ICT Service Desk as part of the Service Delivery Team, providing 1st Line Support and your duties will include:

- Fault Logging, troubleshooting and resolution for a range of systems including M365;
- Processing requests for ICT equipment and services;
- Mobile device configuration.

You will be:

- Dedicated to providing good customer service;
- Enthusiastic about technology;
- Willing to learn and develop your knowledge, skills and experience.

You will have:

- Good verbal and written communication skills;
- A professional and friendly disposition;
- Knowledge of Microsoft Windows and M365 products;
- A basic understanding of PC hardware;
- A good approach to documentation.

Closing date: Noon, Thursday 16 February 2023.



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