Receptionist/administrator

3 months ago

Chester, United Kingdom HCRG Care Group Full time

Job Introduction
As a Receptionist you’ll join a team who are focused on _delivering impeccable customer service to our service users _to really make our service users and staff feel the difference.

To support the Administration Manager in delivering a consistent and co-ordinated approach to the operational management of Sexual Health service. Undertaking full reception and administrative duties at our base in Chester and our community settings throughout Cheshire West and Chester.

To perform a variety of tasks in support of the patient journey from referral to consultation through to discharge.

To be proficient in the use of computerised systems for booking and tracking all types of outpatient appointments and patient electronic records ensuring this function is co-ordinated and updated accurately and in a timely manner.

To work in conjunction with the clinical and managerial teams to ensure appointment capacity is utilised and the timeliness of patient appointments is monitored.

To undertake clerical duties to ensure a comprehensive and efficient administrative support service.

Main Responsibilities
- Sort and distribute and action incoming mail if required
- To create, update and amend patient case notes as required, particularly in respect of ensuring all patient demographics are accurate as required.
- To undertake reception duties, including updating patient’s personal details and organising follow-up appointments or add patient to an outpatient waiting list following a standard operational procedure.
- To ensure telephone enquiries are dealt with in a polite and courteous manner and liaise with Administration Manager to action DNAs to the service.
- Support with and maintain our robust express kit process, which will include the required result administrative tasks.
- To work in line with our organisational values and behaviours, in addition to maintaining our local and regional guidelines.
- Support the service with the management, promotion and administration of our FFT (Friends and Family Test) campaign.
- Maintain the work area in a clean, tidy manner at all times ensuring the security requirements of the office area are met.
- To support and share equal responsibilities of all tasks that fit within the remit of the Administration Assistant.
- Maintain a safe environment for patients, staff and visitors.
- To support with the creation and distribution communication and marketing literature for the service.
- Contribute to working towards our call management service levels and maintain excellent customer service.
- To complete purchasing requests via our procurement system.
- Contribute and attend service, team and 1-2-1 meetings as and when required.
- To support the service secretaries with administrative tasks such as type-copying clinic attendance letters and sending out via our electronic send system. To also include the support and action of the services’ inward referral process.
- To support the Administration Manager in the day to day operational functions of the department and undertake any office duties to ensure the efficiency of the administrative service is maintained at all times
- To complete all statutory mandatory training and any other training requirements that occur for support the role of an administration assistant.
- To support the Administration Manager and wider Management team with audits and the collation of administrative data.
- To undertake any other duties as requested by the Management Team
- To supporting the health advising team with results management

Experience in this role is desirable but not essential.

You will also need to be confident using IT systems and be able to demonstrate working knowledge of Microsoft Office packages i.e. Outlook, Word, Excel.

You will be required to hold a full clean driving license with requirements to cover all clinics across Cheshire West and Chester: with our hub being based in Chester and community clinics in Blacon, Ellesmere Port, Neston, Winsford and Northwich.

Our service is open Monday-Saturday, and we are closed on bank holidays. Our standard working patterns are 8:00-16:00 or 11:30-19:30 Monday-Thursday, 8:00-16:00 on Friday and 8:30-16:30 on Saturday (1 in 7) where you will be required to cover a mixture of these.

About The Company
We change lives by transforming health and care.

Established in 2006 we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think

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