Client Support

3 weeks ago


Cardiff, United Kingdom agentOS Full time

People starting in this role have progressed within our company to 2nd line support, junior developer, trainer, management and onboarding roles. We are especially interested in someone looking to develop their second line and technical support skills.

You should be IT literate and be able to identify how customers can benefit further from using our software and services. We believe in having our clients and staff interests at heart, as a crucial element of your role you should be able to demonstrate a commitment to solving problems and helping the customer overcome any issues they may have.

Full training on our software will be given, but you will need a positive attitude, be an effective multi-tasker and have great customer relationship and communication skills. It is also important that you are able to manage your own time effectively.

The role is 9-5 Monday to Friday. Your holiday entitlement is 28 days per annum plus 8 bank holidays, and this rises one day every year for the first 3 years of continuous service. In addition, we shut down between Christmas and New Year which can be an extra 2 to 4 days depending on what day Christmas falls. Total holidays between 38 and 40 days a year.

Having fun at work is really important to us. We have regular team get-togethers in our office bar and have a strong focus on wellbeing. We currently operate a hybrid working model where we have the option to work from home 3 days per week. If there's something else that would help your working life please chat with us.

**Job Types**: Full-time, Permanent

**Salary**: From £21,600.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Enhanced maternity leave
- Enhanced paternity leave
- On-site parking
- Sick pay
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Cardiff CF14 5GF: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Cardiff CF14 5GF



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