Patient Administrator

To be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, patient registration, booking appointments, processing of information (electronic and hard copy) and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers. PRIMARY RESPONSIBILITIES Maintaining and monitoring the practice appointment system Process personal, telephone and e-requests for appointments Answer incoming phone calls, transferring calls or dealing with the callers request appropriately Process incoming and outgoing mail (via clinical system and email) Initiating contact with and responding to, requests from patients, team members and external agencies Participate in patient recall processes as required Action clinical system tasks Photocopy documentation as required File and store records as required Data entry of new and temporary registrations and relevant patient information as required Input data into the patients healthcare records as necessary Scanning of patient related documentation and attaching scanned documents to patients healthcare records Manage all queries (including administrative queries) as necessary in an efficient manner Carry out system searches as requested Maintain a clean, tidy, effective working area at all times Monitor and maintain the reception area and notice boards Support all staff with general tasks as requested