Debt Recovery Specialist

3 weeks ago

Chatham, United Kingdom Vanquis Bank Full time

**Location**: Chatham**Salary**:
**Closing Date**: Friday 12 April 2024**Debt Recovery Specialist**

**Level 7**

**Location**: Chatham**Working Pattern**: Our working style is hybrid, but we recognise the importance of collaborative working with our colleagues often 1 to 3 days per week in one of our offices**Benefits**: Discretionary annual bonus, 25 days holiday up to 30 days (depending on service), pension scheme with matched company contributions up to 10%, 1 paid day to ‘give back’-
**You and Your Team**:

- As a Debt Recovery Specialist, you will be reporting to the Debt Sale Manager. You’ll be part of a team that will support the Debt Sale Manager, Debt Sale Programme Manager and Senior Recoveries Specialist in post-sale monitoring and support. Contributing to the efficient and effective completion of Debt Collection Agency processes and Recoveries tasks.- You will help develop new processes and challenge existing processes to improve Operational/ Strategic performance and efficiency.**In your day-to-day role, as a** **Debt Recovery Specialist you will**:

- Contribute towards the maintenance of relationships with external Suppliers at client services level.
- Respond to queries received from Suppliers in relation to pre-placement and pre-sale or purchase activity within set SLAs.
- Ensure all third-party and internal processes are worked within set SLAs.
- Co-ordinating of weekly payment files and monthly invoices, obtaining relevant approvals in line with the financial framework and ensuring partners are paid in a timely manner.
- Supporting with the DCA and debt sale error reports within agreed SLAs which act as the banks key controls to departmental risks.
- Support with the regular review of DCA & Debt sale procedure guides.
- Cover appropriate queries received from front line colleagues relating to debt sold or DCA placed accounts and processes
- Identify and refer any correspondence/query relating to financial difficulty or vulnerability to the Financial Difficulty team or Specialist Support team in a timely manner.
- Ensuring that any vehicle finance accounts returned from DCA are allocated to the correct territory code and dealt with appropriately in line with TCF.


**What will make you stand out?**
- Organised with strong attention to detail
- Ability to challenge current processes and drive improvements
- Ability to manage own workload
- Good knowledge of the Microsoft package (Word/Excel/Outlook/Teams)
- Knowledge of the Groups host platform (First Vision, CRM, DIBs, IceNet & Dynamics)

**The interview process**:

- Up to 30 minutes telephone call with a member of the Talent Acquisition team
- 60 minutes with the hiring team - Shane Frost and Jamie Jackson
- Our average process takes up to 4 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team throughout the process.- **Why work for us?**
- Back in 1880, our founder, JK Waddilove started to provide factory workers in Bradford, with essentials, when others wouldn’t, like coal and clothing.
- Times have changed since then, society has moved on, and our market and customer needs have evolved. What has not changed though, is our long-established desire to help put people on a path to a better everyday life.
- Today we have stayed true to our purpose, just as we’ve always done, in our communities, for our customers, in an evolving and changing world.
- It’s why we are here, it’s how we will stay, and as **Vanquis Banking Group**, we can look to the future, and look back at our past with pride.- At Vanquis Banking Group we believe in looking after our colleagues, so we do our best to create a rewarding, engaging, and supportive work environment across our various divisions.- We let our colleagues know we appreciate their hard work by offering competitive salaries, benefits, and a Group wide recognition scheme. All colleagues are eligible to join a pension scheme, and, after six months’ service, you can join our ‘Save as you Earn’ and 'Buy as you Earn' schemes.- We offer a range of training and development opportunities to help each of our colleagues maximise their potential, whatever their role. From your first day working with us, we’ll help you settle into your new role and are happy to talk to you about your career aspirations.**Equal Opportunity Statement**
- Here at Vanquis Banking Group, we embrace everyone’s unique strengths and identities to be themselves at work. Regardless of how you identify yourself, your sexual orientation, martial or civil partner status, race, colour, nationality, ethnic or national background, faith, disability, or age - your experiences and background help enrich our teams, and most importantly help support our customers in the best way possible. At the end of the day, its our people that help us to fulfil the reason why we’re here in the first place: to help put people on a path to a better everyday life.

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