Family Support Team Leader

7 months ago

Colwyn Bay, United Kingdom Adferiad Recovery Full time

**Job Purpose**:
In Conwy, the post holder will undertake Carers Assessments, provide one-to-one support, group support and interventions to improve the lives of families and Carers affected by serious mental illness.

To equip families and Carers with skills, knowledge and coping strategies to ensure their own wellbeing. This is to be achieved by visiting Carers within their own homes, in the community, at hospital settings or Carers groups established within Conwy County, thus enabling Carers to manage the impact of their caring role.

To work in partnership with other statutory, voluntary, private sector organisations and community facilities to ensure Carers are able to access other existing services.

**Responsibilities**:

- To have commitment to and demonstrate an undertaking of equality of opportunity and its relevance to different sectors within the community.
- Must demonstrate empathy towards Adferiad Recovery’s beneficiaries.
- Receiving and dealing with referrals from other agencies, as well as self-referrals.
- To motivate staff and support them in their daily tasks, hold team meetings, carry case reviews.
- To provide first line supervisory support to the Family Support Team
- To assist the County Managers with tasks as required
- To monitor, review and evaluate Carers’ support, using quantitative and qualitative methods.
- To maintain up to date records, statistics and proforma as required to monitor and evaluate the effectiveness of the service and to contribute this information to overall service reports as required.
- To be responsible for areas of Health & Safety within their remit.
- To attend meetings as directed including informal and formal review meetings.
- Providing services on a one-to-one casework basis.
- Providing services on a group basis.
- Identifying, recording and meeting the needs of individuals to enable them to maintain their wellbeing and caring roles.
- Providing information, advice and guidance as appropriate and in a timely manner.
- Assisting Carers in identifying areas of support and identifying the best option of support for them and/or the cared for.
- Providing emotional and practical support to carers and family members.
- Communicate clearly, effectively and professionally with individuals receiving service, Support Workers, Carers, Referrers and other Professionals via multiple formats (i.e. face-to-face, telephone, in writing etc.)
- Signposting/referring on to other specialist/appropriate services in a timely manner.
- Completion of individual support plans and exit plans.
- Producing reports for internal/external purposes
- Ensuring data collection and appropriate recording of records and presentation for monitoring, evaluating the effectiveness of the service and Quality Assurance reports as directed by the County Manager or other Adferiad Managers.
- To assist in collating carer feedback and information to evidence need for improvement of existing Carers services and/or development of new services.
- Follow procedures for general record keeping, data collection, saving and archiving - adhering to confidentiality and data protection policies.
- Actively seeking opportunities to promote the services offered by the organisation within the local community, and potential sources of referral. Including attending events for this purpose and the distribution of locally produced publicity material.
- To maintain an effective and responsive service to meet the developing and changing needs of the organisation.
- Act in accordance with the provisions of the Data Protection Act 1998 and Information Governance Policies.
- Comply with legal and regulatory requirements such as provisions set out in the Health and Safety at Work Act 1974.
- To act in accordance with the charity’s Health & Safety and Safeguarding policies and to notify the line manager promptly if there are any concerns.
- To participate in regular supervision and appraisal and undertake any relevant training as appropriate to the role and your own personal development.
- To work in accordance with the charity’s national policies and local operating procedures and those of external regulators or professional bodies.
- As with all employees, workers and volunteers; to encourage people to join Adferiad as a member.
- To carry out all activities in accordance with Adferiads Equal Opportunities Policy.
- To carry out all reasonable tasks commensurate with the post as directed by Adferiads line management.
- To have commitment to and demonstrate an undertaking of equality of opportunity and its relevance to different sectors within the community.
- Must demonstrate empathy towards Adferiad Recovery’s beneficiaries.
- To carry out all other tasks commensurate with the role.

**Qualifications**:

- Holding, or a willingness to work towards a qualification in Social Care at Level 4
- There must be evidence of commitment to personal and career development relevant to the post.

**Experience**:

- Must

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