Service Desk Coordinator
3 weeks ago
Hales Group are recruiting a **Service Desk Coordinator** to support our client in Lowestoft. You will work within a fast-growing global organisation, your primary objective is to deliver exceptional customer service and provide crucial administrative support.
**Service Desk Coordinator duties will include**:
- Be the first point of contact for customers
- Positive relationships with customers, ensuring their needs are addressed promptly and professionally.
- Operate and maintain their CRM system to ensure accurate and up-to-date customer information.
- Processing incoming sales orders and sales return orders
- Responding to incoming calls to troubleshoot issues and provide basic solutions.
- Logging engineer visits and coordinating their schedules as needed.
- Documenting end user locations for equipment or services.
- Following up on service calls and installations, ensuring customer satisfaction.
- Scanning and accurately linking unit detail paperwork to the computer system for records management.
- Liasing with relevant team to arrange equipment movements between sites.
**To be considered for this Service Desk Coordinator role, you must;**
- Proficient at task prioritisation, and capable of managing multiple responsibilities efficiently.
- Good telephone manner and communicate effectively with customers.
- Experience of computer order entry and CRM Systems ( Microsoft Navision / Salesforce ideally)
- You can work effectively as part of a team or independently, as the situation demands.
- Experience working in a fast-paced office setting.
**LOCATION: Lowestoft**
**DURATION: Permanent**
**PAY: £24k-£26k, negotiable**
**HOURS: Monday to Friday**
Why work through Hales Group?
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