Customer Service Advisor
4 weeks ago
My client who fit and install niche industry products are now seeking a Customer Service Assistant to join their small but busy Customer Service team of 4. The role is office-based Monday to Friday (8.30am - 5pm Monday to Thursday and 8.30am to 4pm Friday)and offers a fun relaxed company culture and full training. On-site parking is provided. Previous telephone and face-to-face customer service experience is essential and administration experience is desirable.
**THE ROLE**
Responsible for providing excellent customer service both to direct customers & existing trade partners. The timely and accurate processing of orders and accompanying tasks as directed by the Customer Operations Manager.
**Key Tasks**:
- Respond to telephone enquiries and direct them to the appropriate person (if required)
- Manage enquiries received through their live chat facility
- Process & manage orders received via customer portals
- Provide consignment tracking details
- To manage and communicate delivery exceptions
- To check and sign off courier invoices
- To assist in the preparation for events by compiling appropriate literature as requested
**Essential Skills**:
- Proven working experience with Microsoft Office
- Previous experience regarding telephone contact with customers
- Previous experience within in a Customer Service environment
- Previous experience in a admin role
- Ability to work independently and as part of a team.
- Possess attention to detail skills
- Have the ability to multitask
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