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Claims Handler
5 months ago
Do you have strong telephone based customer service experience?
Our client with offices based in Huntingdon is seeking an empathetic and experienced Claims Handler to join them on a permanent basis working Monday to Friday 8.00am - 4.15pm / 9.45am-6.00pm. The role will be office based during probation period and will then revert to a hybrid role (3 days in the office, 2 days home based) upon successful completion.
**Responsibilities**
As Claims Handler, you will be responsible for:
- Processing claims documentation from initial notification progressing the case through to a conclusion & completion
- Working to departmental call targets
- Reviewing claims within your portfolio of customers
- Investigating queries
- Reporting & escalating any complaints
- Chasing outstanding information from customers
- Maintaining diaries and customer information on company systems.
- Supporting administration.
**Skills Required**:
As Claims Handler, you will need to be:
- Confident in making outbound calls to your customers and contacts.
- You will take overflow calls from the inbound call team during busy periods.
- It is essential that you will have an empathetic and calm nature
- Strong customer service skills ideally in insurance or claims but strong call centre experience will also be considered.
- Excellent verbal and written communications skills
- The ability to work to deadlines.
**Benefits**
Our client offers excellent working conditions in a busy but friendly environment, competitive salary of £24,684 plus potential of annual bonus, 33 days holiday inclusive of bank holidays, succession plan, training and development, pension and a range of other great benefits.
Send your CV for review and immediate interviews possible.
**Job Types**: Full-time, Permanent
Pay: £24,684.00 per year
**Benefits**:
- Company events
- Company pension
- Life insurance
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Yearly bonus
**Experience**:
- Claims Handling: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
Reference ID: DA2325