Women's Refuge Support Worker

2 months ago

Hounslow, United Kingdom Muslim Welfare House (EHUK Project) Full time

**Company description**

The EHUK project, part of the charity Muslim Welfare House, is a chain of women's refuges specialising in supporting and housing BAME victims. The project was started in 2016 with a refuge in the West Mids, then steadily grew to offer services in London, West Yorkshire and South Yorkshire.

We take pride in offering culturally and religiously sensitive services and accommodation to victims from many different backgrounds. We are members of Women's Aid and work alongside many different professional agencies.

**Job description**

**Description**:
This role requires an exceptional individual who wants to make a difference. As a Refuge Worker, you will be responsible for providing high quality practical and emotional support to survivors of domestic violence and their children living in our refuges.

You will support with the smooth running of the refuge, including the admission of survivors of domestic violence and other contexts to the refuge. You will also assess and advise on their entitlement to welfare and housing benefits and housing management. You will develop support plans for each resident and aid them to obtain permanent accommodation.

**About Us.**

EHUK is a project of the Muslim Welfare House Trust. We are amongst the leaders in providing supported accommodation for BME and women of faith facing DV and other types of abuse and neglect. We are an expanding organisation in the UK, with our first branch opening in 2015 and currently running four branches across England. We pride ourselves on a family ethic, professional approach to work and relationships within and outside our organisation and supporting women and children who are not only vulnerable due to the abuse they have suffered, but who are also vulnerable due to their insecure visa status and isolation from knowledge of English language and British systems of support. We are proud to be members of Women’s Aid.

An enhanced Disclosure Barring Service (DBS) certificate will be required for this role.

**Main Support Worker duties**:
To provide general support to residents within a structured key working relationship and to at all times demonstrate an awareness and sensitivity to the support needs of residents.

To ensure that women are provided with a high quality service and individual support plans are kept updated.

To conduct key work sessions on a regular basis and keep casework records up-to-date and in accordance with Refuge’s requirements.

To assess the practical and emotional support needs of residents and to ensure appropriate the referral of residents.

To assess benefit requirements of women escaping domestic violence and to ensure prompt take up of housing and other benefits.

To welcome new arrivals showing around premises, settling into accommodation, providing information, explaining house rules, fire regulations, health and safety, signing of documentation e.g. residents’ licence agreement and being available to answer any queries and to deal with concerns.

To prepare rooms for new residents.

To keep and monitor all inventories and obtain resident signatures on admission and exit from EHUK.

To arrange for the provision of legal advice as required and accompany women to appointments where appropriate, by arrangement with the line manager.

To arrange regular house meetings and seek resident feedback, keeping clear minutes and records of all residents’ comments and concerns, and of outcomes in conjunction with the line manager.

To refer residents to specialist agencies where appropriate as part of their support plan.

To make risk assessments (dash) in relation to service users; to act upon and inform the line manager of any risks.

To communicate immediately with the line manager any breaches of security, house rules or licence agreements especially where there is concern about safety or safeguarding.

With residents, explore and assess their housing needs and inform them of housing options. Advocate on their behalf presenting their cases as required.

To keep up to date with literature on domestic violence as well as the effects of domestic violence e.g. through reading and training.

To ensure that all women and children are able to access a quality service in accordance with EHUK equal opportunities policy. To bring any problems in accessing the service to the attention of the manager.

To ensure that any issues in relation to Child Protection matters are brought to the immediate attention of the line manager.

To ensure that rent payments and service charges are collected promptly, properly receipted and secured in the allocated place.

To carry out regular fire and health and safety checks in accordance with EHUK policies and procedures. To carry out risk assessment in respect of property and report any required action points to the line manager.

To control access to the refuge when on duty and remind residents to keep building secure when staff are not present. To check daily and

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