Contact Centre Agent

2 weeks ago

Redhill, United Kingdom Blue Arrow Full time

**Contact Centre Agent (Pensions)**
**Surrey**
**£12.50 per hour (PAYE)**
**3 months temporary, with possibility of extensions or permanent placements**

**The Role**

**Key Responsibilities**
- Forward on escalated calls in the correct manner
- Maintain and develop knowledge of pension schemes
- Provide support to the administration team
- Answer the phones and respond to members queries to set service standards
- Provide an efficient, professional service to meet all client/members' needs and to promote the company brand
- Make outbound calls when required
- Hit individual (KPI of 50 calls per day) and team targets
- Ensure timely completion of timesheets

**Minimum Criteria & Skills**

**Essential**
- Pass at C or above for Maths and English Language at GCSE or equivalent
- Able to work to a high level of accuracy
- Able to work well under pressure and meet targets
- Interpersonal skills to include good written and verbal communication
- Computer literate
- Excellent customer service skills and a positive, customer focused attitude

**Advantageous**
- Experience in either DB or DC pensions administration would be an advantage
- Experience working within a contact centre would be an advantage

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

  • Contact Centre Agent

    1 week ago

    Redhill, United Kingdom Stellantis Financial Services Full time

    **A day in the life of a Contact Centre Agent** A Contact Centre agent’s primary role is to respond to any form of contact from our customer base. As an Agent, you will provide the highest quality service to all Stellantis Financial Services customers within a contact centre environment of approximately 20 customer service advisors. You will receive an...

  • Contact Centre Agent

    1 week ago

    Redhill, United Kingdom Stellantis Financial Services Full time

    **A day in the life of a Contact Centre Agent** A Contact Centre agent’s primary role is to respond to any form of contact from our customer base. As an Agent, you will provide the highest quality service to all Stellantis Financial Services customers within a contact centre environment of approximately 20 customer service advisors. You will receive an...

  • Contact Centre Agent

    1 week ago

    Redhill, Surrey, United Kingdom Blue Arrow Full time

    Contact Centre Agent (Pensions)Surrey£12.50 per hour (PAYE)3 months temporary, with possibility of extensions or permanent placementsThe RoleKey Responsibilities Forward on escalated calls in the correct manner Maintain and develop knowledge of pension schemes Provide support to the administration team Answer the phones and respond to members queries to set...

  • Contact Centre Agent

    4 days ago

    Redhill, United Kingdom eTeam Inc Remote Work Freelance Full time

    Job Title: Contact Centre Agent Location: Redhill, UK (Onsite role)Contract: 6 Months Contract The RoleWorking in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes. You may be required to answer queries via email and be asked to provide support to the...

  • Contact Center Agent

    1 week ago

    Redhill, Surrey, United Kingdom eTeam Full time

    Title: Call Center AgentLocation: Redhill, UK (Onsite role)Contract: 06 monthsThe RoleWorking in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes. You may be required to answer queries via email and be asked to provide support to the administration and...

  • Contact Center Agent

    4 weeks ago

    Redhill, United Kingdom eTeam Full time

    Title: Call Center AgentLocation: Redhill, UK (Onsite role)Contract: 06 monthsThe RoleWorking in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes. You may be required to answer queries via email and be asked to provide support to the administration and...

  • Contact Center Agent

    3 weeks ago

    Redhill, United Kingdom ETeam Full time

    Title: Call Center AgentIs your CV ready If so, and you are confident this is the role for you, make sure to apply asap.Location: Redhill, UK (Onsite role)Contract: 06 monthsThe RoleWorking in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes. You may be...

  • Contact Center Agent

    3 weeks ago

    Redhill, United Kingdom ETeam Full time

    Title: Call Center AgentIs your CV ready If so, and you are confident this is the role for you, make sure to apply asap.Location: Redhill, UK (Onsite role)Contract: 06 monthsThe RoleWorking in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes. You may be...

  • Contact Center Agent

    4 weeks ago

    Redhill, United Kingdom eTeam Full time

    Title: Call Center AgentLocation: Redhill, UK (Onsite role)Contract: 06 monthsThe RoleWorking in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes. You may be required to answer queries via email and be asked to provide support to the administration and...

  • Contact Center Agent

    3 weeks ago

    Redhill, United Kingdom ETeam Full time

    Title: Call Center AgentIs your CV ready If so, and you are confident this is the role for you, make sure to apply asap.Location: Redhill, UK (Onsite role)Contract: 06 monthsThe RoleWorking in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes. You may be...

  • Contact Center Agent

    7 days ago

    Redhill, Surrey, United Kingdom eTeam Full time

    Job DescriptionTitle: Call Center AgentLocation: Redhill, UK (Onsite role)Contract: 06 monthsThe RoleWorking in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes. You may be required to answer queries via email and be asked to provide support to the...

  • Contact Center Agent

    4 weeks ago

    Redhill, United Kingdom eTeam Full time

    Title: Call Center AgentLocation: Redhill, UK (Onsite role)Contract: 06 monthsThe RoleWorking in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes. You may be required to answer queries via email and be asked to provide support to the administration and...

  • Contact Center Agent

    4 weeks ago

    Redhill, United Kingdom eTeam Full time

    Title: Call Center Agent Location: Redhill, UK (Onsite role) Contract: 06 months The Role Working in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes. You may be required to answer queries via email and be asked to provide support to the...

  • Contact Center Agent

    3 weeks ago

    Redhill, United Kingdom eTeam Full time

    Title: Call Center AgentLocation: Redhill, UK (Onsite role)Contract: 06 monthsThe RoleWorking in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes. You may be required to answer queries via email and be asked to provide support to the administration and...

  • Contact Center Agent

    4 weeks ago

    Redhill, United Kingdom eTeam Full time

    Title: Call Center AgentLocation: Redhill, UK (Onsite role)Contract: 06 monthsThe RoleWorking in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes. You may be required to answer queries via email and be asked to provide support to the administration and...

  • Contact Center Agent

    3 weeks ago

    Redhill, United Kingdom eTeam Full time

    Title: Call Center AgentLocation: Redhill, UK (Onsite role)Contract: 06 monthsThe RoleWorking in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes. You may be required to answer queries via email and be asked to provide support to the administration and...

  • Contact Center Agent

    3 weeks ago

    Redhill, United Kingdom eTeam Full time

    Title: Call Center Agent Location: Redhill, UK (Onsite role) Contract: 06 months The Role Working in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes. You may be required to answer queries via email and be asked to provide support to the...

  • Contact Center Agent

    3 weeks ago

    Redhill, United Kingdom eTeam Full time

    Title: Call Center AgentLocation: Redhill, UK (Onsite role)Contract: 06 monthsThe RoleWorking in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes. You may be required to answer queries via email and be asked to provide support to the administration and...

  • Contact Center Agent

    3 weeks ago

    Redhill, United Kingdom eTeam Full time

    Title: Call Center AgentLocation: Redhill, UK (Onsite role)Contract: 06 monthsThe RoleWorking in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes. You may be required to answer queries via email and be asked to provide support to the administration and...

  • Contact Center Agent

    3 weeks ago

    Redhill, United Kingdom ETeam Full time

    Title: Call Center AgentIs your CV ready If so, and you are confident this is the role for you, make sure to apply asap.Location: Redhill, UK (Onsite role)Contract: 06 monthsThe RoleWorking in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes. You may be...