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Apprentice Patient Services Team Administrator

4 weeks ago

Paignton, United Kingdom PMA LTD Full time

**Mayfield Medical Practice**

**Paignton, TQ4 5LA**

**What will the apprentice be doing?**

The practice is offering a varied role to support the learning and development of its medical administrator which will include a cross section of the areas of administration at the practice.
- Answer incoming phone calls, transferring calls or dealing with the callers’ request appropriately
- Maintain and monitor the practice appointment system
- Signpost patients to the correct service
- Manage all queries as necessary in an efficient manner
- Input data into patients’ healthcare records as necessary
- Process personal, telephone and e-requests for appointments
- Support Line Manager with general tasks as requested
- Complete opening and closing procedures in accordance with the duty rota
- Photocopy documentation as required
- Data entry of new and temporary registrations and relevant patient information as required
- Maintain a clean, tidy, effective working area at all times
- Monitor and maintain the reception area and notice boards
- Support administrative staff, providing cover during staff absences
- Undertake all mandatory training and induction programmes
- Attend a formal appraisal with their Line Manager at least every 12 months. Objectives will be set, and progress reviewed on a regular basis so that new objectives can be agreed.

**What training will the apprentice take and what qualification will the apprentice get at the end?**
- Full on the job training
- Online mandatory and statutory training

The successful apprentice will be enrolled on the Business Admin apprenticeship level 3 with PMA Ltd.

**Working week**

Monday to Friday, 37.5 hours per week between business hours of 8am-6.30pm.

**Expected duration**

18 Months

**Possible start date**

04 Sep 2023

**Date posted**

02/08/2023

**Apprenticeship level**

Advanced
Level 3 (A level)

**Reference number**

VAC1000186722

**Positions**

1 position available

**What training will the apprentice take and what qualification will the apprentice get at the end?**

The successful apprentice will be enrolled on the Business Admin apprenticeship level 3 with PMA Ltd.

**What is the expected career progression after this apprenticeship?**

After gaining the experience and completing a level 3 in business administration, you will be able to work within the GP primary care sector or in a similar setting.

**Requirements and prospects**

**Desired skills and personal qualities**
- IT skills
- Organisation skills
- Customer care skills
- Time Management

**Qualifications**
- GCSE or equivalent English (Grade Grade 4/C) desirable
- GCSE or equivalent Maths (Grade Grade 4/C) desirable

**Desired skills and personal qualities**
- IT skills
- Organisation skills
- Customer care skills
- Time Management

**About the employer**

We are a well established urban practice of 22,000 patients, currently split across three sites covering Paignton and Brixham. We take pride in delivering high quality care to our patient population whilst maintaining sustainable working conditions for the whole team.

**Apprenticeship standard**

Business administrator
Level 3 (A level)

**Job Type**: Apprenticeship

**Salary**: £14,625.00 per year

Schedule:

- Monday to Friday

Application question(s):

- Please could you confirm you are aware this is an apprenticeship role

Work Location: In person

Reference ID: VAC1000186722

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