Motor Claims Customer Service Administrator

6 months ago


Lincoln, United Kingdom Optima Claims Ltd Full time

Optima Claims specialises in working with commercial insurance brokers and insurance companies to help business road users get back on the road following road traffic collisions.

Our employees are our most valuable asset, we ensure that they are fully prepared and supported in doing their roles to the best standard possible, with our comprehensive induction as well as ongoing mentoring and training.

Our core values are:

- To value - our clients, our colleagues and our business objectives.
- To take responsibility - for our actions and the outcomes by taking ownership of the larger business decisions down to individual daily tasks
- To be professional - by having the knowledge and skills necessary to complete our job, in a manner that is considerate and respectful of others.

If you feel that you share our values, we look forward to hearing from you.

Your main responsibilities will include:

- Speaking to customers and their representatives, and directing their enquiry or assisting where possible.
- Liaising with our suppliers and insurance companies
- Providing support to the Claims Handlers
- Data entry
- Have excellent customer service skills.
- Be strong, friendly, communicators.
- Be able to multitask.
- Thrive in a fast paced office environment.
- Have good working knowledge of Microsoft Word, Excel & Outlook
- May have ambition to progress to become a handler at some stage, although this is not essential.

Experience within a previous administration and customer service role would be advantageous.

**Salary**: £20,500.00-£24,000.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme

Application question(s):

- Do you have a good working knowledge of Microsoft Word, Excel and Outlook?
- Do you have customer service and telephone experience?

Work Location: In person



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