Reservations Assistant
7 months ago
Job Overview:
Ready Group - transport solutions are seeking a highly motivated and customer-focused individual to join our team as a Reservation Assistant. As a Reservation assistant, you will be responsible for providing exceptional customer service. If you have a passion for customer service, excellent phone etiquette, and enjoy working in a fast-paced environment, we would love to hear from you.
**Responsibilities**:
- Handle incoming calls from our clients
- Provide accurate information about booking availability
- Process reservations and ensure all information is entered correctly into the system
- Address clients inquiries, concerns, and complaints in a professional and timely manner
- Collaborate with other departments to ensure our clients requests are fulfilled
- General administration
**Requirements**:
- Previous experience in a reservations or customer service role is preferred but training will be given
- Excellent phone etiquette and communication skills
- Ability to multitask and work efficiently in a fast-paced environment
- Strong attention to detail and accuracy in data entry
- Proficiency in using reservation systems or similar software
- Flexibility to work various shifts including evenings, and holidays
**Salary**: £24,000.00 per year
**Benefits**:
- Casual dress
- Company pension
- Free parking
- On-site parking
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Reference ID: RGRES01
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