Sales Support Administrator

7 months ago

Stockport, United Kingdom Viosec Systems Limited Full time

**About the company**:
Viosec Systems is a team of inspired and passionate individuals who value leadership and teamwork. We are an independent security distributor, not tied to any specific product in the market. This allows us to provide the best products and services at competitive prices. Our network of Security Installers throughout the UK relies on us for their B2B supply needs.

We aim to grow our business by having the right people on board for the long haul, with this, employees shall enjoy the benefits from the growth of the company. Our values are training, flexibility, service and desire, if you are seeking a job with these core values, then this could be the position for you

**Job Purpose**:
To provide an effective administration service alongside the sales department for all sales/administration related matters across Viosec Systems Limited and to support with the delivery.

**Main responsibilities**:

- Invoicing products out to customers, ensuring all documents are filled out
- Answering phone calls, taking messages, and connecting phone calls to different departments
- Producing and sending quotations
- Servicing account customers and listening to their needs
- Follow up on leads provided to you
- Staying in touch with suppliers, this includes contacting them for prices and asking for guidance/support if needed
- Creating and analysing data through excel
- Accounts - Overseeing and analysing financial operations - this includes invoices, credits, and statements
- Purchasing products
- Ensuring work ethic is cost saving for the company when the opportunity arrives
- Working closely with marketing to exchange information, such as adding products or exchanging information on offers/deals that needs to be updated and shared
- Warehouse communication - Liaise with warehouse staff to ensure all order have been picked, packaged, and sent/collected
- Updating pricing on inventory software (Unleashed)
- Following organisational procedures
- Following up on customer communication, checking orders and estimated time of arrival (ETA)
- Returns database, filling out information to send to supplier
- Adding customers onto our database (HubSpot) and on to our system (QuickBooks, Unleashed software)
- Actioning invoices that have been sent to us from suppliers
- Participate in office meetings when required

**Additional responsibilities**:
Although official job title is a Business Administrator, the job role can be varied when working day-to-day as jobs move away from one job to another to prioritise workloads.
- Generating monthly reports
- Assisting in the warehouse
- Accepting deliveries, boxing up orders, scanning serial numbers, etc
- Go through monthly statements from suppliers

**Skills & Experience required**:

- Willingness to learn and take initiative
- Ability to maintain customer relationships and build rapport
- Good written and verbal communication skills
- Able to follow order procedures that are in place
- Excellent telephone manner
- Time management, organisational skills and ability to multi-task
- Microsoft packages and comfortable using various software

**Benefits**:

- Employee Assistance Program
- Share options available after 3 years of service
- Bright Exchange
- an Employee Assistance Programme
- Free uniform
- Free parking on Company premises
- Additional training courses

Pay: From £25,000.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Stockport, SK6 2AA: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: Sales

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