Head of IT Delivery

7 months ago

London, United Kingdom Community Fibre Full time

Hi there Thanks for stopping by our job ad.

We’re London’s largest and fastest 100% full fibre broadband provider, bringing better internet to Londoners since 2013. Unlike most providers, we build, own and operate our dedicated fibre optic network and install it directly into the home, meaning we can deliver a super-fast connection at prices the national providers find hard to beat. We’re a relatively new company to the market, but since establishment:

- We’re the only broadband provider on the market offering residential speeds up to 3,000 Mbps.
- Our network covers over 1.3 million properties in London, which is more than one third of homes in the UK’s capital city.
- We have over 800,000 properties under wayleave agreement and are currently working in partnership with more than 200 of London’s biggest landlords.
- We have freely connected over 600 community spaces in 24 boroughs, giving more Londoners free access to fast, reliable broadband.

We’re proud of our achievements so far, but we are not complacent and definitely not stopping here. To help us get to our future, we’re looking for forward thinkers, people with big ideas, people passionate about technology and most importantly hard working team players to join us and be a part of our growing business.

**Job purpose**:
As Head of IT Delivery & Testing, you will be the leader responsible for delivering our IT roadmap to time, cost and quality, ensuring a brilliant implementation of new projects and changes.

We are an agile organisation so making sure we have the right squads and resources is critical as is understanding the business priorities.

Leading and inspiring a varied team of development and testing resources, internally and through our external 3rd parties, you will inspire the group in delivering IT change for the entire organisation.

You will work with the strategy to take a feed of activity and the architecture team to drive implementation of the design through to implementation to the requirements of our business stakeholders before handing over the solution post implementation to the Service Management team. Providing reporting, workshops and business engagement, your team will manage the lifecycle of the project from Handover from the IT Strategy and Business Analysis team.

Running the testing team and wider testing community, you will ensure the defect management process runs well and that we are evaluating the quality of solution being implemented.

**What you’ll be doing**:
Strategy:

- Collaborate with the CIO and Head of IT strategy to shape and execute the IT delivery strategy.
- Provide expertise in traditional and new technologies, including IT delivery, Testing and Cloud Solutions. Provide innovation to our approach.
- Develop and maintain the IT delivery roadmap for IT services aligned with business objectives and reporting at the weekly PMO session.

Team Management:

- Lead a team of IT professionals, including Designers, Developers, Scrum Maters, Testing team (in house and outsourced).
- Foster a culture of continuous improvement and service excellence.
- Create open and collaborative environment to work in, be flexible, adaptable and have a willingness to learn.
- Engage in elements of risk management such as effectively managing and tracking the mitigation of risks and manage various dependencies across teams, departments and governance as a whole and inform go / no go decisions.
- Have a forward view to be able to identify potential roadblocks and cross project dependencies and effectively manage these before they have a material impact on the roadmap.
- Manage talent, succession planning, and vendor relationships.

IT Delivery, Testing and Governance:

- Ensure holistic ownership and governance of IT delivery and testing throughout its lifecycle.
- Manage and monitor IT delivery and testing performance, compliance and SLAs.
- Provide Leadership in the resolutions of inter-program and inter-project issues and through provision of inspiration, guidance, support and coaching to members of the team.

Business Alignment:

- Work closely with senior stakeholders to align IT delivery and testing with business goals.
- Communicate effectively across organisational and technical boundaries, understanding the context and communicate with business people and management on their terms.
- Champion a customer first approach to IT delivery and testing.

**The experience we’re looking for you to bring**:

- 10+ years of IT Experience including driving an IT roadmap and delivering significant IT change
- Ability to conduct research into testing and software-related delivery techniques
- Hands on experience of developing test cases, test automation and test plans.
- Demonstrable experience in developing and mentoring less experienced team members.
- Proven analytical and problem-solving abilities.
- Proven experience in commercial engagements, including contract negotiation, risk management, implementation and

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