Head of Trading

5 months ago

Leicester, United Kingdom Woodside Animal centre RSPCA Leicestershire Branch Full time

**Are you experienced in multi-site management? Are you commercially driven with experience in charity or high street retail? Ready to take on your next challenge? We’ve got a great new opportunity within our organisation as we push towards a new phase in our growth.**

As a charity, we rescue, rehabilitate and rehome hundreds of neglected and abandoned animals each year. We have exciting plans to develop in the commercial sector and want you to take the helm

There is plenty of scope for the successful applicant to shape this role and be instrumental in turning our visions into reality.
- What are the three core values that are aligned to?
- What does success look like for you?
- What song would be your personal anthem/best describes you?

**Closing date: Sunday 3rd December**

**Interview date: 11th December**

**Job Title: Head of Trading (Charity)**
Department: Commercial Trading
Reports: To CEO
Line Reports: Store Managers and Customer Experience Manager

**Job Purpose**
The Head of Trading (Charity) will provide expertise, leadership, vision and guidance to drive forward the strategic direction of the trading function (to include charity stores, Woodside shop, customer experience and delivery of an exciting new venture) to deliver outstanding aspects for Woodside RSPCA Leicester, Peterborough and Rutland.

Striving not only to maintain but to also drive and go beyond compliance expectations, both internally and externally, to ensure that not only are our values upheld but that we are compliant in everything that we do.

Whilst ensuring that our animals are the focus of our service, the Head of Trading (Charity) will continually review, maintain, and improve where necessary to uphold the charity’s high standards and ensure that all levels of the charity are maintaining and working within current regulations and guidelines set out for the charity.

**Role Responsibilities**
- Developing and implementing a comprehensive trading strategy that aligns with the charity’s objectives.
- Evaluating the commercial performance of trading and maximising profits.
- Researching and interpreting market trends, adapting to industry changes and evolving strategies in line with market condition.
- Identifying new trading growth and new business opportunities, business plan through to execution.
- Ensuring the quality and consistency of customer experience for Woodside and stores.
- Working with fundraising and marketing to create commercial campaigns to boost income and drive sales growth.
- Leading on site acquisition, undertaking the legal process new sites, through developing concept design, to opening.
- Developing a new goods offering and ecommerce operations across a range of platforms to maximise income.

**Leadership Responsibilities**
- Providing leadership, decision-making and strategic advice.
- Creating opportunities and implementing comprehensive business plans.
- Accountable for departmental planning and budgeting.
- Raising the profile of the organisation through partnerships, external networking, guest speaking and the sharing of expertise.
- Assessing risk and ensuring relevant mitigations are in place business.
- Creating an inspiring team environment with an open communication culture.
- Promoting a clear vision and a positive culture of engagement and well-being across the whole organisation.
- Leading by example and modelling the organisational values.
- Ensuring regulatory and legal requirements of statutory bodies are met.
- Providing supportive leadership, ensuring all people policies and procedures are adhered to, drive succession planning through coaching.
- Following industry trends and market changes.
- Ensuring the organisation has robust GDPR (data protection), safeguarding guidelines and legal/Woodside/RSPCA Society regulations/policies and assurance framework in place.

**Designated Officer**

This role is the Designated Officer for the following policies**:Whistleblowing**
- The primary role of the nominated officer is to provide support and advice on issues raised in a particular area.
- Ensuring all policies and procedures are in place, in date and reviewed in line with policy.
- Providing advice on the interpretation of code/policy/procedure and when guidance should be followed.
- Supporting complainants and managers in dealing with a concern or potential concern, nominating an investigating manager (if required).
- Acting as the central point of contract with any concerns/issue.
- Reassuring the complainant of the importance of raising concerns initially and advising what support is available (if required).
- Ensuring that any authorities are advised, if required.

**Person Specification**
- Experienced Head of Trading with proven successes and achievements in driving sales and operations in a commercial trading environment.
- Exceptional leadership qualities to engage, nurture and enthuse.
- A strategic and creative outlook, with the ability to articulate your vision with pas

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