Telesales Supervisor

**TELESALES SUPERVISOR**

**£26,000.00 - £28,000.00 DEPENDING ON EXPERIENCE (£30,000.00 OTE)**

**BONUS TO BE PAID ON TEAM ACHIEVING KPI’S AND SALES TARGETS**

**MONDAY - FRIDAY, WORKING 42.5 HOURS PER WEEK**

**08:30AM - 17:00PM**

**About us**:
Hannah Food Service is an independent, family-owned business supplying to the Wholesale,
Food Service, and Fast-Food sectors across the UK.

We operate as a national wholesale and foodservice distribution business. We have a custom-built distribution premise with an integrated cold store and chiller and offer a wide range of products.

With over 44 years of service to the food catering industry we supply over 3000 core lines of products which has seen double digit growth year on year.

**About the role**:
We are looking to recruit an experienced **Telesales Supervisor** within our busy telesales division. This role is required to work **Monday - Friday** and is based at our **Skelmersdale** depot.

**The job role includes**:

- On-going coaching and training of the sales team through regular 121’s and call coaching
- Achieving growth and hitting sales targets by successfully managing telesales team
- Identifying the team’s strengths and weaknesses and responding accordingly
- Building professional relationships with key personnel and stakeholders across the business
- Building and promoting healthy, long-lasting customer partnerships by ensuring the highest level of customer service
- Review and analysing daily KPI reports and responding to the team accordingly, reporting on successes and utilising to help support the teams 121 and performance
- Identifying key focus areas on a weekly basis and setting sales targets for the team
- Conduct daily morning sales team meetings to discuss day before performance and energise team for day ahead
- Conduct monthly one to one’s with each member of your sales team, focussing on functional and behavioural competencies
- Associated admin
- Recruit, select, orient, coach employees
- Recording holidays and sickness for your team

**About you**:

- Proven experience working in a Telesales environment at management level
- Have good time management skills with the ability to set priorities, fulfil critical tasks in time and keep to deadlines
- Have the ability to work in a fast-paced environment
- Excellent communication skills
- Able to collaborate with the Sales Manager
- Good multi-tasking abilities
- Have a hands on approach in all duties
- High level of numeracy, literacy and IT skills **(SAP knowledge desirable)**:

- Problem-solving skills and an ability to work at a strategic level under pressure
- Staff management, leading, motivating, training and developing staff
- Strong team player
- Professional and a strong work ethic

**Job Types**: Full-time, Permanent

**Salary**: £26,000.00-£28,000.00 per year

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- On-site parking
- Referral programme
- Store discount

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work Location: In person