Telesales Supervisor

**About us**:
**Swift Placements **current are supporting for an **urgent** requirement to join one our Client’s businesses as a **Telesales Supervisor, **Working with an independent, family-owned business supplying to the Wholesale, Food Service, and Fast-Food sectors across the UK.

Operating as a national wholesale and foodservice distribution business, Our client have a custom-built distribution premise with an integrated cold store and chiller and offer a wide range of products.

**About the role**:
We are looking to recruit an experienced **Telesales Supervisor** within our busy telesales division. This role is required to work **Monday - Friday** 08:30 - 17:00 (42.5 Hours per week) and is based at our **Skelmersdale** depot.

The salary for this role being **£25,000 - £27,500** Depending on experience, with a **bonus scheme** in place based on your team achieving KPI's and Sales Targets.

**The job role includes**:

- On-going coaching and training of the sales team through regular 121’s and call coaching
- Achieving growth and hitting sales targets by successfully managing telesales team
- Identifying the team’s strengths and weaknesses and responding accordingly
- Building professional relationships with key personnel and stakeholders across the business
- Building and promoting healthy, long-lasting customer partnerships by ensuring the highest level of customer service
- Review and analysing daily KPI reports and responding to the team accordingly, reporting on successes and utilising to help support the teams 121 and performance
- Identifying key focus areas on a weekly basis and setting sales targets for the team
- Conduct daily morning sales team meetings to discuss day before performance and energise team for day ahead
- Conduct monthly one to one’s with each member of your sales team, focussing on functional and behavioural competencies
- Associated admin
- Recruit, select, orient, coach employees
- Recording holidays and sickness for your team

**About you**:

- Proven experience working in a Telesales environment at management level
- Have good time management skills with the ability to set priorities, fulfil critical tasks in time and keep to deadlines
- Have the ability to work in a fast-paced environment
- Excellent communication skills
- Able to collaborate with the Sales Manager
- Good multi-tasking abilities
- Have a hands on approach in all duties
- High level of numeracy, literacy and IT skills **(SAP knowledge desirable)**:

- Problem-solving skills and an ability to work at a strategic level under pressure
- Staff management, leading, motivating, training and developing staff
- Strong team player
- Professional and a strong work ethic

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£27,000.00 per year

**Benefits**:

- Company pension
- Discounted or free food
- On-site parking
- Wellness programmes

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental Pay:

- Commission pay
- Performance bonus

**Experience**:

- telesales: 1 year (preferred)
- managerial: 1 year (preferred)

Reference ID: INDP