Customer Response Assistant

3 weeks ago


Northallerton, United Kingdom North Yorkshire Council Full time

**Weekend working - No**

**Closing date - 08/12/2023**

An exciting opportunity has arisen
to join the Health and Adult Service’s Engagement and Governance Team,
as a part-time Customer Response Assistant.

This role presents an excellent
opportunity to be part of The Customer Response Team, who are responsible for
the effective provision and operation of the statutory complaints and
representations procedures relating to the Council’s Adult Social Care and
Public Health functions, this includes complaints, comments and
compliments.

The Team records and monitors all
complaints and representations received in relation to these Council functions
and supports in co-ordinating effective responses within set timescales.

The
role will have a strong customer focus and will play a pivotal role in
promoting outcomes for customers and encouraging a culture of continuous
learning and improvement within the council.

We are looking for a keen and
enthusiastic person who has good communication and customer care skills.

The
role will involve liaising with both external customers and internal colleagues
when logging information and co-ordinating responses.

You must possess
excellent organisational skills and able to prioritise your own workload.

You will benefit from a supportive management structure and
on-going personal development opportunities.

Training will be given to the

The office base for this role is
County Hall in Northallerton and a hybrid working policy is operated.

For further information please

Job description.docx

NYC are committed to directly recruiting staff
of our vacancies.

We are committed to meeting the needs of our diverse community and aim to have
a workforce reflecting this diversity. We are also committed to safeguarding
and promoting the welfare of children, young people and adults. We expect all
staff and volunteers to share this commitment.

North Yorkshire Council (NYC) advertise vacancies on behalf of schools and
external organisations (third parties) in North Yorkshire. NYC are not
responsible for the recruitment/employment practices of third parties and
accept no liability in relation to the vacancy and any subsequent
recruitment/employment processes. Enquiries regarding the vacancy or practices
should be made directly with the third party.



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