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Leisure Attendant

4 months ago

Aberdeen, United Kingdom Ardoe House Hotel & Spa Full time

Ardoe House Hotel & Spa along with 7 Hospitality Management are looking for professional and charismatic Leisure Assistant with an impressive attitude to join us in this exciting opportunity. This is a zero hour contract role, based out of our **Ardoe House Hotel & Spa **property in Ardoe.

Located in 30 acres of stunning grounds, this 19th century baronial mansion of Ardoe House Hotel & Spa is the perfect destination for business or leisure. Recently refurbished, this stunning property features 120 stylish bedrooms. An excellent destination for conferences, weddings and other social gatherings with six event suites and the ability to accommodate up to 600 guests.

**What will I be doing?**

As a **Leisure Assistant **for the Ardoe House Hotel, we are looking for a positive can do attitude to drive exceptional standards and guest experience. You will be responsible for the following tasks;
- Ensuring the telephone is answered promptly in a polite and courteous manner
- Establishing client requirements and identifying how the hotel can facilitate their needs
- Responding to all Leisure enquiries in line with company standards
- Ensuring enquiries are managed to maximise sales, occupancy and revenue, including up-selling equipment, F&B and relevant hotel facilities where possible
- Accurately inputting enquiries into the hotel system
- Actioning all enquiries promptly and following up on a timely basis
- Proactively convert key provisional business through showrounds and proactive chase
- Ensure clear billing instructions and communication of these details to the operations team
- Proactive sales

**What are we looking for?**

A **Leisure Assistant **serving 7 Hospitality Management managed hotels is always working on behalf of our Guests, Owners and working with other Team Members. To successfully fill this role you must possess the attitudes, behaviours, skills and values that follow;
- Previous experience within same role within hotels
- Commitment to delivering a high level of customer/client service
- Ability to communicate effectively and influence at all levels
- A strong ability to manage business/workflow priorities across a number of stakeholders
- Ability to work under pressure and under own initiative
- Team player and able to work proactively with a wide remit
- Decisive and comfortable with making decisions quickly
- Innovative, generating original solutions and lots of ideas
- Great charisma & people skills
- Excellent communication skills both oral and written
- Excellent personal presentation

**Our Values**
- Transparency **|** We ensure clarity in communication so that there are no surprises
- Ownership **|** We think and perform like owners
- Driven **|** We have a constant desire for improvement
- Investment in our People **|** We continuously invest in our people to ensure that they are the best that they can be

**Benefits**
- Pension Scheme
- Discounted Hotel Stays across our 7H Portfolio
- Discounted Food and Beverage across our 7H Portfolio
- Industry led training through our partnership with Cornell University
- Health Scheme
- Free Gym & Leisure Club Membership
- Enjoy your birthday off
- Employee of the month programme
- Long service recognition scheme
- Complimentary overnight stay within probationary period
- Free use of leisure club facilities within other 7H hotels

*

**Job Types**: Full-time, Permanent

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Status: Open
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Work Remotely
- No

**Job Types**: Full-time, Part-time, Zero hours contract

**Salary**: From £9.50 per hour

**Benefits**:

- Discounted or free food
- Employee discount
- Gym membership
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Aberdeen, AB12 5YP: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Leisure Centre Reception: 1 year (required)
- Customer Service: 1 year (required)

Shift availability:

- Day shift (preferred)
- Night shift (preferred)