Customer Liaison Officer
2 months ago
Work for a leading and expanding housing associations.
- Hybrid working and competitive hourly rate with weekly pay.
**About Our Client**:
A leading G15 Housing Association are in need of a Customer Liaison Officer to join their team.
**Key responsibilities**:
- Provide a visible, accessible face-to-face service to renting customers, homeowners and shared-owners
- Set, co-ordinate, track, and ensure completion of, actions with Estate Services, Asset Services, Specialist teams and others to get things done for customers which meet, or exceed customers' expectations.
- Maximise income, and reduce debt, in defined customer areas.
- Deliver an amazing lettings service which leaves customers feeling satisfied from day one.
- Address anti-social behaviour, fly-tipping, graffiti and safeguarding alerts.
- Complete Health & Safety and compliance actions e.g. FRAs.
- Use data to monitor own performance and that of others, taking action to improve as necessary.
- Manage budget and remain within budget.
- Manage workload. Service appointments booked by customers directly. Organise and plan customer visits that respond to customer requests.
- Complete regular estate inspections and take any necessary action to achieve quality and safety standards
**The Successful Applicant**:
- Excellent customer service delivery, demonstrating good communication and interpersonal skills.
- Highly self-motivated with the ability to plan and work effectively without high levels of supervision.
- Ability to work 'on the go' using mobile technology.
- Strong resource and time management, and the ability to prioritise, delivering value for money.
- Experience of working in a climate of legislative and organisational change
**What's on Offer**:
- Hybrid working
- Competitive hourly rate with weekly pay
- Chance to progress at a G15 Housing Association
- Contact
- László Fehér
- Quote job ref
- JN-012023-5924199
- Phone number
- +44 207 269 2126
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