Customer Service Representative

5 months ago


Exeter, United Kingdom KS Engineering Full time

Immediate Start - Full time 8.30am-5.30pm

We are looking for someone who shows great customer service skills; to work well in a small friendly office environment; who is able to time manage, prioritize workload, strong communication skills, skills in processing and Microsoft Office, excel experience, work well on your own and as a team; with a friendly and proactive approach, who has ability to adapt to a diverse role.

The role is varied, where you will be taking responsibility for:

- Scheduling for Engineer's, sending appointments and completing general administrative duties.
- Liaising with Suppliers and quoting customers, purchasing/hiring of equipment and ensuring correct goods received/returned.
- Liaising with other members of Staff & Customers throughout large and small projects, to ensure accuracy and high levels of service.
- Implementing customer satisfaction questionnaires.
- Updating records, taking payments, reconciling Engineers credit card payments.
- Taking deliveries of goods and allocation, arranging collections and ensuring parts in stock.
- Updating stock levels and pricing.
- Fleet management.
- Processing on inhouse system.
- Updating records and job status effectively.
- Bringing new ideas and updating social media platforms.

Experience: Minimum of 2 Years preferable

**Salary**: £23,000.00-£26,000.00 per year

**Benefits**:

- Company pension
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Exeter, EX4 8JN: reliably commute or plan to relocate before starting work (required)

**Education**:

- Certificate of Higher Education (preferred)

**Experience**:

- customer service: 2 years (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: Kseadmin1311



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