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Sales & Reservations Assistant

4 months ago

Camden, United Kingdom Off to Work Full time

Sales & Reservations Assistant
£26.000 basic up to £27.000 after 3 months successful probation period
40 hours per week
Commission extra based on sales target
My client is a historical entertainments venue in the West End like no other, offering an entertainment experience which offers world class performances with fine dining.
Roles at this venue hardly become available, making it the perfect time to join our team which has so much more to offer than just a job
Do you want to be part of a busy sales team with a high volume of enquiries? If so then this Sales & Reservations position is the role for you.
More About the Role
- Convert enquiries into confirmed bookings utilising correct packages
- Proactively upsell ticket categories and celebration packages
- Ensure all guest information is entered into the CRM and booking platform correctly, and ensuring full payment is made
- Be an effective team player with a bubbly, outgoing personality, and have a natural flair for networking.
- Follow up with menu choices
- Ensure the run sheet information is correct and available on time for the floor team
- Communicate all important information to front of house and food & beverage teams
- Be on hand during guest arrival to deal with any check in issues
- Escalate complaints, if any, to senior management
A minimum of 2 years' proven experience of working in a fast-paced sales, admin or reservations in the entertainment business
Proven "pro
- active" & "re-active" sales experience
The ability and ambition to hunt out sales prospects, results driven and motivated to achieve targets
Have excellent communication skills; you will be passionate about the entertainment industry and confident in liaising with prospect and exciting clients to identify opportunities to maximise revenue through up-selling
You will be resilient and work well under pressure, have strong organisational skills and accurate and consistent approach to customer service and departmental requirements
Some knowledge of the London events and hospitality scene
Job Details & Benefits
40 hrs per week or as business require
Tuesday - Thursday - 9am to 6pm - office hours
Friday and Saturday - 1pm to 9pm to cover box office hours and show nights
Sunday and Monday Off
Young diverse team
Team outings
Complimentary show tickets with 25% bar discount
Pension scheme
Training Programmes with our Senior Team
Cross Training within the Company, covering hospitality, entertainment and catering