Msk Operational Team Lead

2 months ago


Bognor Regis, United Kingdom Sussex Community NHS Foundation Trust Full time

The MSK Coastal team sit within the wider Coastal Sussex Integrated MSK service (CSIMS) alongside MSK rehabilitation, Chronic Pain and Rheumatology services.

The MSK team provides an intermediate care triage, assessment and treatment service for MSK patients age 18+ and supports primary care in the provision of First Contact Practitioner services.

We are looking for a highly motivated Band 7 Operational Lead (registered or non-registered) to join our friendly team of expert clinicians.

The post holder will be responsible for the day to day management and operational leadership of the MSK team, working in partnership with other CSIMS service leads, to enable the continued provision of excellent care across Coastal West Sussex.

Experience is required in people management including sickness absence, conduct and capability, recruitment and retention, as well as experience dealing with complaints and working innovatively and flexibly to meet service demands. Knowledge of managing rotas, incident reporting and equipment ordering is also essential, as are excellent communication and IT skills. Experience in reviewing reports and analysing data would be desirable, as would having knowledge of budgets and the use of locums and bank staff.

Promote professional empowerment by identifying and overcoming barriers preventing effective team working

Develop a confident, transformational leadership/management style promoting a team philosophy which supports elective recovery and service development.

Lead and empower others to take part in the decision making process. This will include establishing and maintaining channels of communication that disseminate key clinical and organisational information to all relevant staff and allow feedback.

To ensure all staff feel informed and involved at all times

Ensure that excellent communication systems are developed and maintained across organisational boundaries to enable seamless service delivery.

Ensure appropriate and robust staffing rotas are implemented to meet service needs.

**As a member of the team you will have the opportunity to**:
Receive support from the CSIMS clinical, operational and admin leads.

Attend the annual SCFT leadership conference

Participate in supervision and Personal Development Reviews

Supervise and support development of other staff outside of your professional group

Develop leadership skills through formal and supported training

Assist in the shaping of the future of MSK Clinical services.

Attend training and development related to the role internally and externally.

Undertake quality improvement training and projects.

To develop, lead, manage and coordinate the Coastal MSK team, ensuring effective communication and engagement are central to the philosophy of the service. To promote meaningful multidisciplinary and interagency working, to assist the patient to be seen by the right person in the right place at the right time.

The post holder will manage the defined area with mínimal supervision for daily operations, seeking support and guidance from the Clinical Service Manager as required.

To develop a co-ordinated professional clinical team ensuring that communication and engagement are key to the development of the service.

To undertake regular quality assurance of work undertaken by the the team to ensure that all activity is person centred and engages with all appropriate professionals

To work with Patient Access Manager to monitor demand and capacity of the MDT team and to be aware of the impact the MDT may have on the demand and capacity of other community services.

Liaison with partner agencies in order to
- Identify and highlight any financial/HR/ resource issues

Highlight any concerns about performance and identify individual development needs in order to optimise performance.

To develop communication links across organisational boundaries.

To cultivate effective working arrangements across a range of services and providers.

To provide leadership, challenge the status quo and work collaboratively with professional colleagues, promoting collaboration, proactive care and service development.

Risk management will be a major element of the role, both clinical and non-clinical.

The post holder will be responsible for the health and safety within a defined area of responsibility for both staff and patients working within the Risk management policies.

Reports clinical and non-clinical incidents and proactively manages risk to vulnerable adults including acting as health investigation officer as appropriate.

To manage local complaints and incidents as per the relevant organisational policy at front line level involving the Clinical Service Manager and partner organisations where appropriate.

To promote an environment conducive to effective learning and to comply with statutory and mandatory responsibilities in line with current Local and National Monitoring requirements.

To provide management supervision to the team as


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