IT Support Ambassador Apprentice

3 weeks ago


Wetherby, United Kingdom QA Ltd Full time

**Employer description**:
Our client deliver industry-leading Microsoft Cloud solutions, Managed IT Support and a customer-first approach to the modern workplace in Leeds, York, Wetherby and London.

Utilising technologies such as Azure, Microsoft 365, Duo, Veeam®, VMware and Microsoft, they provide transformative new possibilities that take businesses IT Systems Further.

Their passion for Cloud services, expertise in Microsoft solutions and dedication to ongoing Managed IT support, they provide the best possible solutions that build the best possible businesses.

**Overview**:
You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking - Cloud Network Specialist - Level 3 Apprenticeship.

As an IT Support Ambassador, you provide crucial assistance to the Support Heroes, managing routine support and change requests, you will also liaise with the Technical Specialists to help resolve and document resolution of more complex technical issueswhich cannot immediately be fixed by the Support Heroes.

The role will also be "**Hybrid**".

**Work location** - Permanent office location is in North Leeds. Hybrid

**On Rota** - Hybrid 3 days in the office, with 2 days out / at home.

**Primary responsibilities:**
- Responding to and managing tickets in the helpdesk -- Technologies used: Azure, Microsoft 365, Duo, Veeam®, VMware, 365
- Taking ownership of tasks to ensure monitoring is working effectively
- Ensuring that key services are available for clients
- Responsible for ensuring that customers backup’s are running as scheduled and hitting expected SLA’s
- Actively manage time spent resolving tickets and when an hour of time has been spent, escalate the issue to the Technical Specialist team for their input and assistance
- Role is Hybrid based on 3 days in the office a week and 2 at home
- Opportunity to work on call and earn extra money at an hourly rate

**What our client is looking for**:
**Desirable skills:**
- Technical & communication skills

**Personal qualities**:

- Confident speaker who’s able to express ideas and venture an opinion in a highly supportive setting
- An active interest in IT beyond the scope of gaming & basic use
- Diligent attention to detail
- Friendly & supportive team member
- Passionate about IT

**Entry requirements**:
The entry requirements for this Cloud Network Specialist programme are as follows:

- GCSE Maths and English (or equivalents) at grades 3+ (D or above)

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

**Find out more here:**

**Working week:**

Monday to Friday,

8am - 6pm,

Total of **40hrs** a week.

**Salary**:
£18,000 per annum. [depending on experience]

**Future prospects:**

After successfully completing the apprenticeship, you will progress to Ambassador.

Following success as an Ambassador, you could progress further to either Heroes, Specialists, and maybe Projects.

**Important Information:**

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.


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