Service Office Coordinator

4 months ago

Edenbridge, United Kingdom Nationwide Air Conditioning Limited Full time

**Main Job Role**

The Client Service Support Team is responsible for providing day-to-day support to the Service Department, including Client and Engineer Liaison, online office systems and costing completed works.

We are looking for an experienced service office administrator to join our team to focus on planning and executing maintenance visits for our clients.

**Main Responsibilities and Duties**
- Answering calls from clients and keeping them updated on ETAs
- Raising and scheduling jobs on our bespoke system and client portals
- Arranging engineers and subcontractors to attend works
- Raising purchase orders
- Ensuring KPIs are met
- Maintaining information on client portals
- General Office duties such as answering telephone calls from clients, suppliers and engineers, helping to cover team members during absences and assisting others with workload

**Person Specification**

The Client Service Support is able to prioritise and manage work effectively, whilst being eager to develop new skills and motivated to work without supervision.

**Essential Experience and Skills**
- Good organisational skills
- Computer literate, proficient in MS Office (Outlook, Excel, Word)
- Good communication skills, both verbal and written as you will be working with both colleagues and clients
- Good accuracy and attention to detail
- Customer Service Experience
- Previous office experience
- Can work well in a team

**Education**

Good standard of basic education, including English and Maths

**Desirable Experience and Skills**

Experience in a similar role; delivering high quality customer service to clients.
- Please note: We will not respond to queries from recruitment agencies_

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Free parking
- Profit sharing

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Edenbridge: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: CSSMAR24

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