Scheduler
6 months ago
**Scheduler**
**Metrorod York**
**Tadcaster**
**Full time permanent**
**Salary £24,000 - £27,000 + Benefits**
Metro Rod & Metro Plumb are a national market leader in providing the highest quality drain care and emergency plumbing services. We operate as a UK network of independently owned, regional franchises, co-ordinated via a central Support Hub, and owned by Franchise Brands plc.
We are looking for an experienced Scheduler (from any sector) to join this thriving business based in Tadcaster.
**What does it entail?**
You will liaise with our customers and Engineers to ensure we book pre-planned and reactive servicing work in advance, and attend within a timely manner. You will also be part of a busy team ensuring that all follow up work is completed.
Our Schedulers are therefore at the forefront of everything we do.
- Working within a small team
- Answering incoming calls and managing bookings with customers
- Ensuring optimum schedules for Engineers - planning travel time, and any other factors which may impact on work being carried out
- Resolving customer queries
- Supporting the service delivery and billing / finance teams providing MI and reports where necessary
**What do we look for?**
- Previous experience within a Scheduling (or similar) role
- Resilient and able to adapt
- Customer focused, enthusiastic and a confident communicator
- Excellent written and verbal skills
- Competent IT skills and keyboard skills with the ability to multi-task
- Great administrative and organisational ability
- Collaborative whilst able to work on your own unsupervised
**Job Types**: Full-time, Permanent
**Salary**: £24,000.00-£27,000.00 per year
**Benefits**:
- Company pension
- Free parking
- On-site parking
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Tadcaster: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you have experience within scheduling?
Work authorisation:
- United Kingdom (required)
Work Location: In person
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