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Installations Coordinator

4 months ago

Belfast, United Kingdom fibrus Full time

Employment Type Full Time- Category Operations**JOB TITLE: Installations Coordinator**:
**JOB LOCATION: Belfast**:
**TERMS: Permanent role, hybrid working**:
***

**THE JOB**:
We are seeking an experienced Administrator with exceptional customer service skills to support the coordination of our customer installations. A busy and diverse role, this offers a fantastic opportunity to contribute to the Fibrus team and join us on our continued journey of expansion.

**WHAT WILL YOU BE DOING?**:

- Liaise with customers, the install team and the sales team to schedule customer installations and to communicate, understand and resolve issues relating to the installation process
- Contact customers for whom their installation is on hold in order to keep them informed of timescales
- Manage the installations calendar and daily issuing of works to contractors
- Provide information to customers to ensure understanding of the installation process, providing a top class customer service at all times
- Update trackers and logs on Excel and updating the netadmin and powerapps systems daily
- Process all MDU and wayleave requests
- Regular reporting of job status from the powerapp system
- Raise cancellation tickets and liaise with sales for on hold jobs
- Prepare Wayleave job packs including FAS
- Monitor and action the installs inbox

**WHAT WILL YOU BRING?**:

- You will come from a customer service background with a passion for ensuring a quality customer experience at all times
- Excellent communication skills, able to engage with various internal and external stakeholders across all levels
- Strong administrative experience
- High level of IT literacy
- Experience in the telecoms industry would be advantageous but not a necessity

***

**IS FIBRUS FOR ME?**:
At Fibrus, we put our people first We are proud to be a company who encourage colleagues to do and be their very best. Our culture is focused on trust, collaboration, growth and flexibility.

We invest in our people, offering colleagues benefits that improve their personal lives as well as their careers So along with competitive salaries and an excellent benefits package, we also offer our colleagues benefits including mental health workshops, professional development support and private healthcare. We also recognise the importance of supporting our colleagues with life changes and have comprehensive policies around menopause, mental health, pregnancy loss and leave for maternity, parental and adoption.

As we continue to grow, you would be joining a team of dedicated and passionate people who work super hard every day to improve the lives of those in our own communities by transforming the digital infrastructure of Northern Ireland and Great Britain

We’re building something special at Fibrus, with our team at the very heart of it and we are excited to speak to potential colleagues who share our purpose

**HOW TO APPLY**:
We wish you the best of luck and thank you for your interest in Fibrus. #Fibrus

**Important Information**: