Sales and Customer Service Advisor

3 weeks ago


Southport, United Kingdom Point Safety Ltd Full time

Point Safety, a leading safety equipment supplier, are looking for a Sales and Customer Service Advisor to join our portable sales team in Southport while a member of our team is on Maternity Leave. As a business focused on growth, this 9 month period could be extended to a full time position.

Point Safety has been offering life-saving equipment across the UK and overseas for over 10 years, specialising in the supply of gas detection and fall arrest equipment to a variety of different industries. We’re looking for someone to join our team that can help support our customers and offer the 5* customer service we’re known for.

**The role**:
As a Sales and Customer Services Advisor, you will be working within our portable sales team, offering support and advise to our ever-growing list of customers. Reporting directly to the Sales Manager, you will be responsible for supporting our customers pre
- and post-sale, from the initial inquiry to confirmation of the sale.

Key duties include:

- Answering the Sales Line and speaking with new and existing customers
- Quoting customers and following up all enquiries.
- Working closely with Key Accounts
- Following up with customers post delivery
- Offering top rated customer service
- Hitting monthly KPIs
- Lead Generation

**The person**

As a family business, the right person will be able to work well with all members of the team, as well as be able to work independently when required. We’ll provide ongoing product and systems training to help you get started with your role here at Point Safety. You should have:

- Previous experience in a Sales/Customer service B2B role
- Previous experience in lead generation
- Excellent organisation skills
- Ability to build rapport and maintain relationships with customers.
- Be proficient with Microsoft Office products.

**What’s in it for you?**

We offer a competitive salary of £20,000 to £25,000 depending on experience.

Commission Scheme

Flexible working hours available

You get 24 days holiday per year + bank holidays (Pro Rata if part time hours)

Start Date - Early October

Standard Business hours are 8.30 - 17.00 Monday to Friday.

**How do I apply?**

**Job Types**: Full-time, Part-time, Temporary contract, Fixed term contract, Temp to perm
Contract length: 9-12 months
Part-time hours: 40 per week

**Salary**: £20,000.00-£25,000.00 per year

**Benefits**:

- Flexitime
- On-site parking

Schedule:

- Flexitime
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Southport: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 2 years (preferred)
- B2B sales: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: SCA2
Expected start date: 02/10/2023



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