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Customer Service and Sales Assistant

4 months ago

Southport, United Kingdom ITP Packaging Ltd Full time

ITP Packaging Ltd is a supplier of industrial packaging, based in Southport. We supply direct to our wide range of Key Account Customers but also have online sales channels, including our own ecommerce store. The business expanded its product range in 2019 and since then has seen significant growth within our sector.

An exciting opportunity has arisen within our sales office to join our growing team of customer focused individuals. Likewise, we also value our employees and encourage personal development and growth. This enables us to offer exceptional service to our customers.
- Process inbound sales orders.
- Handling customer enquiries.
- Providing basic product support (training will be provided)
- Monitoring and recording customer issues

**Responsibilities**:

- Communicate effectively with customers in a professional and courteous manner
- Assist customers with product information, orders, and issue resolution
- Conduct data entry accurately and efficiently
- Analyse customer needs to recommend suitable products or services
- Upsell additional products or services to customers

Skills that would be useful include:

- Positivity
- Confidence
- Desire to help
- Confident phone manner
- Relationship building
- Motivated
- Organised
- Willingness to learn

Join our team as a Customer Service and Sales Assistant to deliver exceptional service and support to our diverse customer base.

**Job Types**: Full-time, Permanent

Pay: From £25,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking
- Private medical insurance

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Performance bonus

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

Application deadline: 07/06/2024