Family Liaison Officer Lead

4 months ago

Wickford, United Kingdom Essex Partnership University NHS Foundation Trust Full time

To be the main point of contact for families, significant others and carers during patient safety incident learning response related to a service user. Identifying and establishing relationships with families and carers as soon as possible. Establishing communications with affected families, guide and support them through the investigation process to the conclusion as required; to meet the needs of each family/ carers as is reasonably possible. Beingculturally aware and informed about the specific needs of the patient, their family and carers.

Work alongside the learning response leads about the progress of the investigation / review to ensure that relevant information is conveyed to the family in accordance with the communication plan. Create a professional relationship of trust and honesty that will enable families to ask the questions that they wish to be answered as part of the investigation / review process. Listen and manage queries in a proactive manner, signposting individuals to other services when necessary including bereavement and other types of counselling. It may be necessary to establish the first contact with these services on behalf of the individuals.

Contribute to formal reports to Trust meetings including the Trust wide Quality and Safety Group and Learning Collaborative Partnership. Reports may include case studies, identification of learning and arrangements for sharing lessons, activity data and analysis of the effectiveness of the family liaison services offered by the Trust. Become a Trust expert resource in relation to understanding, interpretation and implementation of Duty of Candour obligations as required by the NHS Standard Contract and the Care Quality Commission regulation 20. Assist with the audit of the Trust wide compliance to regulation 20.

Attend Coroners courts when required as a representative of the Trust in coordination with the investigating officers. Work closely with colleagues in the psychology directorate, when required. Has the ability to risk assess and escalate concerns to the most appropriate person. Design and deliver family liaison and duty of candour communication skills training to Trust staff.

Engage bereaved families and carers in delivering training where appropriate in either a group of one to one session. Being prepared and flexible to short time scale requests for training. Provide supervision to Family Liaison Officers that are assigned a FLO case, ensuring the cases are discussed and emotional support is provided. Stay updated on national best practice and initiatives relating to family and carer liaison support.

Work with bereaved families and carers to develop services in association with Trust clinical services and external partners, such as the Samaritans and other organisations. Support the Trust commitment to a zero suicide ambition. On an on-going basis, assess risks relevant to the role and raise any concerns to the most appropriate person. Lead officer for developing, reviewing and updating Trust policies and guidelines relevant to their remit in accordance with best practice and national guidance.

Responsible for benchmarking exercises and developing external networks in order to stay updated with family engagement activities and practice in other organisations including private and voluntary sectors. To be responsible for horizon scanning through detection of early trends and themes in incidents and cases. Contribute towards the decision-making situations, requiring analysis and comparison of a range of options. There will be complex situations and facts which will require analysis and assessment and may be conflicting.

To provide analytical summary relating to clinical information. Provide reports and briefings for the Head of Patient Safety Incident Management on Duty of Candour compliance, FLO activity, potential risks and identified learning. Draw up clear guidelines for Family Liaison Officers, highlighting expectations in terms of formulating communication plans with families, liaising with patient safety incident investigators, recording information and attending meetings as part of the patient safety incident response process. Ensure the role of Family Liaison Officer is fully equipped with skills, knowledge, situational and behavioural awareness to provide compassionate and professional support following a patient safety incident.

Arrange and chair bi-monthly Family Liaison Officers peer supervision sessions, ensuring there is an agreed agenda, action points are followed up and appropriate speakers are invited to the meetings. Engage in live events and teaching sessions for Family Liaison Officer Role to promote and encourage attendance at group training opportunities. Contribute to the development and improvement of a systems learning approach and cultural changes associated with the introduction of the patient safety incident response framework and lead on allocated improvement and innovation projects. o undertake/l

  • Inquest Liaison Officer

    4 months ago

    Wickford, United Kingdom Essex Partnership University NHS Foundation Trust Full time

    We are excited to offer an opportunity for a dynamic, forward thinking and enthusiastic individual to join the Trust as an Inquest Liaison Officer. You will work closely with the Inquest Lead to manage inquest cases from the time of patient safety incident through to the formal hearing and closure. This will include routine reporting on inquest activity and...

  • Patient Safety Lead

    5 months ago

    Wickford, United Kingdom Essex Partnership University NHS Foundation Trust Full time

    The post holder will feedback the learning identified through their reviews to PSI Clinical Review Group to progress learning outcomes. Establish links to all operational services to ensure that each service engages with patient safety incident reviews. To act as a role model and expert advisor for other staff involved in the reviews, ensuring that all...

  • Head of Statutory Provision

    2 days ago

    Wickford, Essex, United Kingdom Omnia Sports Services Group ltd Full time

    Head of Statutory ProvisionOmnia Foundation is seeking an experienced and dedicated professional to join our team as Head of Statutory Provision. This exciting opportunity will allow you to make a real difference in the lives of our students with Special Educational Needs (SEN).Key Responsibilities:Ensure the Foundation carries out its statutory...

  • Head of Statutory Provision

    1 day ago

    Wickford, Essex, United Kingdom Omnia Sports Services Group ltd Full time

    Head of Statutory ProvisionOmnia Foundation is seeking an experienced and dedicated professional to join our team as Head of Statutory Provision. This exciting opportunity will allow you to make a real difference in the lives of our students with Special Educational Needs (SEN).Key Responsibilities:Ensure the Foundation carries out its statutory...

  • Chief Executive Officer and Accounting Officer

    4 months ago

    Wickford, United Kingdom Essex County Council Full time

    **About the role** **Chief Executive Officer and Accounting Officer** Permanent, Full Time National leadership scale L36-L43 (to be negotiated depending on experience) Location: Wickford Working Style: Fixed-base worker Closing Date: **Essex County Council are proud to support Hearts Academy Trust for this exciting opportunity for Chief Executive...

  • Bookings Coordinator/administrator

    4 months ago

    Wickford, United Kingdom Aquatrac UK Ltd Full time

    Job Summary: We are a leading manufacturer of automatic Swimming Pool safety covers with an excellent reputation exceeding 30 years. **Responsibilities**: - **Answering of the phone and handling enquires** - **Record keeping and system maintenance** - **Booking of services and installation (UK based with some EU locations)** - **Liaison with trade and...

  • Postperson with Driving

    1 week ago

    Wickford, United Kingdom Royal Mail Full time

    ​Delivery Postie with Driving Job reference: 317895 Location: Wickford Delivery Office, SS11 8AA Job type: Permanent contract  Hours: 30:00 hours per week, working 5 days across Monday - Sunday. Shift times may vary, with starting times between 07:00 and 14:00.  Due to operational demand, you will be required to work Saturday and Sunday. Please...

  • Postperson with Driving

    3 weeks ago

    Wickford, United Kingdom Royal Mail Full time

    ​Delivery Postie with Driving Job reference: 317895 Location: Wickford Delivery Office, SS11 8AA Job type: Permanent contract  Hours: 30:00 hours per week, working 5 days across Monday - Sunday. Shift times may vary, starting times of 07:00 and 14:00.  Due to operational demand, you will be required to work Saturday and Sunday.  Please...

  • Booking Coordinator/Administrator

    4 weeks ago

    Wickford, United Kingdom Aquatrac UK Limited Full time

    We are a leading manufacturer of automatic Swimming Pool safety covers with an excellent reputation exceeding 30 years. We are currently looking for a Booking Co-Ordinator/Administrator to join our team. The role will be based in Wickford, Essex with working hours of 8am - 5pm Monday to Friday. The successful candidate will be highly organised with a great...

  • Operations Officer

    3 months ago

    Wickford, United Kingdom Havens Hospices Full time

    This role will offer crucial support for our Charity's Trading division, managing the operational logistics and maintenance for all trading and retail areas of the Charity's business, whilst deputising for the Trading Operations Manager, as required. The main duties of this role will be to ensure that the shops have the right support in place to operate....

  • Quality Assurance and Compliance Lead

    1 month ago

    Wickford, Essex, United Kingdom Sanderson Recruitment Full time

    Position OverviewJob Title: Quality Assurance and Compliance LeadCompensation: £90,000 + Performance BonusWork Arrangement: Hybrid - In-office presence required twice a weekThe Quality Assurance and Compliance Lead will play a pivotal role in ensuring that the organization's operational processes align with established quality benchmarks and fulfill...

  • Business Development Lead

    3 weeks ago

    Wickford, Essex, United Kingdom Recco Full time

    Our company, Recco, is a leading construction firm specializing in commercial and residential refurbishment projects, committed to delivering high-quality, sustainable renovations that meet the needs of our clients.Position OverviewThe Project Acquisition Specialist plays a pivotal role in driving the growth of Recco by successfully securing new...

  • Booking Coordinator/Office Administrator

    3 weeks ago

    Wickford, Essex, United Kingdom Aquatrac UK Limited Full time

    We are a leading manufacturer of automatic Swimming Pool safety covers with an excellent reputation exceeding 30 years.Aquatrac UK Limited is seeking a highly organized and detail-oriented Booking Coordinator/Administrator to join our team. The successful candidate will be responsible for providing administrative support to our business, ensuring the smooth...

  • Parent and Toddler Group Leader

    3 weeks ago

    Wickford, Essex, United Kingdom The Salvation Army Full time

    Job Summary:The Salvation Army is seeking a dedicated and experienced individual to lead and develop our Parent and Toddler Group, providing a safe and stimulating environment for children and families.Key Responsibilities:Build relationships with parents and carers, ensuring a welcoming and inclusive atmosphere.Plan and deliver engaging activities for...

  • Parent and Toddler Group Leader

    3 weeks ago

    Wickford, Essex, United Kingdom The Salvation Army Full time

    Job Summary:The Salvation Army is seeking a dedicated and experienced individual to lead and develop our Parent and Toddler Group, providing a safe and stimulating environment for children and families.Key Responsibilities:Build relationships with parents and carers, ensuring a welcoming and inclusive atmosphere.Plan and deliver engaging activities for...

  • People Participation Lead

    5 months ago

    Wickford, United Kingdom Essex Partnership University NHS Foundation Trust Full time

    The post holder will organise, support and promote a wide range of service user and carer engagement activities. The post holder will drive and support the development of Patient Experience and coproduction activities. The post holder will also act as a facilitator for working groups and forums as we strive to place coproduction at the centre of everything...

  • Freedom of Information

    3 months ago

    Wickford, United Kingdom Service Care Full time

    Hours - 37.5 Location - Essex Rate - £13 - £15 PAYE Per hour paid Weekly by an umbrella company. - To work with a high level of independence including judgement resolving, review and management of corporate documentation, registers and systems and the development of information monitoring, working closely with key leads across the Trust. - To provide a...

  • Digital Experience Officer

    3 weeks ago

    Wickford, Essex, United Kingdom Hales Home Care Full time

    About Hales HomecareWe are a leading provider of home care services, dedicated to delivering high-quality care to our clients. We are seeking a skilled Medication Officer to join our team, responsible for ensuring the safe and effective management of medications for our service users.Key ResponsibilitiesMedication ManagementEnsure accurate recording of...

  • Digital Experience Officer

    3 weeks ago

    Wickford, Essex, United Kingdom Hales Home Care Full time

    About Hales HomecareWe are a leading provider of home care services, dedicated to delivering high-quality care to our clients. We are seeking a skilled Medication Officer to join our team, responsible for ensuring the safe and effective management of medications for our service users.Key ResponsibilitiesMedication ManagementEnsure accurate recording of...

  • Care Team Leader

    4 months ago

    Wickford North, United Kingdom National Care Group Full time

    **Job Description**: **Care Team Leader** **Must have a full UK manual drivers licence** Up to 35 hrs per week available £13.35 per hour (£24,297 per annum) **Do you dare to make a difference?** We know working in Social care is more than ‘just a job’. To us its playing a crucial role in enabling the people we support to live their best...