Senior Veterinary Receptionist

3 months ago


London, United Kingdom Wood Wharf Vets Poplar Vets vet.co.uk Full time

Are you passionate about animals and skilled in providing exceptional customer service? We're seeking a Senior Receptionist for our well-equipped, independent veterinary practices in Wood Wharf and Poplar, East London. As a senior member of our team, you'll play a pivotal role in ensuring smooth operations and delivering top-notch client and animal care.

Key Responsibilities:

- Supervising reception teams at Wood Wharf Vets and Poplar Vets to ensure a smooth workflow
- Welcome clients and their pets warmly upon arrival at the clinic.
- Efficiently manage appointment bookings and arrivals in our scheduling system.
- Promote our Healthcare Plan and other preventive care packages to clients.
- Assist with follow-up consultations and inquiries from clients post-appointment.
- Support the veterinary and nursing team with administrative tasks as needed.
- Handle paperwork, insurance claims, and billing procedures accurately.
- Provide empathetic support to pet owners, understanding their emotions and concerns.
- Supervise and mentor the reception team, providing guidance and support to ensure optimal performance.
- Encourage ongoing education and professional development among team members.

**Requirements**:

- Minimum 2 year of experience in veterinary reception or medical care (preferred).
- Demonstrated customer service experience, with at least 3 years in a client-facing role (preferred).
- Ability to work full-time, including every other Saturday, with no Sunday shifts.
- Strong organizational skills and attention to detail.
- Excellent communication and interpersonal abilities.
- Comfortable working in a fast-paced, dynamic environment.

**Benefits**:

- Competitive salary (£26,000.00-£28,000.00 per year).
- Generous staff discount (minimum of 30%).
- Cycle to work scheme.
- Company events and Christmas party.
- Sick pay.
- No on-call or out-of-hours work required.

Location: Wood Wharf Vets and Poplar Vets, London, E14

**Job Types**: Full-time, Permanent

Pay: £26,000.00-£28,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- On-site parking
- Sick pay
- Store discount

Schedule:

- 10 hour shift
- 8 hour shift

Supplemental pay types:

- Bonus scheme
- Performance bonus
- Yearly bonus

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (required)
- Administrative experience: 1 year (required)
- Veterinary: 1 year (required)
- Team management: 1 year (required)

**Language**:

- English (required)

Work Location: In person

Reference ID: Senior Receptionist



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