Project Administrator

2 months ago

SuttonInAshfield, United Kingdom Inspire: Culture, Learning & Libraries Full time

**Hours**: 37 Hours Per Week

**Interview Date**: TBC

**Closing Date**: 14th May 2023

**Salary**: Grade 4 (£22,777.00-£25,409.00 FTE)

Do you have excellent IT skills? Are you self-motivated and proactive? Are you a good communicator? Would you like to work as an administrator within our administration team? We have an exciting opportunity for someone to join Inspire Learning to help administer the successful day to day operation of the ‘Multiply’ project across our learning provision.

You will have excellent ICT skills and attention to detail, an ability to work efficiently and good written and verbal communication skills. Experience of working in an administrative role, with a relevant qualification is desirable, but not essential. You will work Monday to Friday, and the job will be a blend of home working and being based in the office at Eastbourne House, Station Road, Sutton-in-Ashfield, Notts NG17 5JA.

**_Job Description_**

**Job Title**

Multiply Project Administrator

**Inspire: Culture, Learning & Libraries**

Inspire Learning

**Grade 4**

**Job Purpose**

To provide specialist administration of Inspire Learning’s ‘Multiply’ data to ensure managers have accurate statistical information to increase the quality of delivery.

Ensure that learner achievements are submitted and recorded accurately to meet strict submission dates and contractual compliance for the ESFA funding.

Multiply is the Government’s strategy to improve mathematical attainment across the country.

**Key Responsibilities**

1. To process, input and export learner data associated with Multiply learning activity, ensuring this is accurately recorded across a number of electronic systems

2. Receive and distribute data as necessary, including from internal and external colleagues, raising queries as appropriate

3. Communicate effectively and efficiently to ensure the smooth running of day to day operations

4. Receive and administer data from sub-contractors, raising queries as appropriate.

5. To interrogate and interpret a range of learning related information, enabling efficient and effective service delivery

6. To be able to articulate the Multiply offer (training is provided), responding confidently to enquiries

7. To interrogate and amend data in order to give accurate reports to increase the quality of delivery for Inspire and partners.

8. To contribute to the calculation of performance indicators, benchmarking and best value that is reported to project team

The post holder will work in accordance with all Inspire policies and procedures, Inspire Brand guidelines,
contractual requirements, and professional best practice.

The post holder will perform any duties or tasks assigned by management required to meet service needs as appropriate to the role.

**_Education and Knowledge Required for the role_**

1. Good literacy and numeracy skills

2. Knowledge of management information systems

3. Knowledge of Excel, Outlook, Electronic file management and the wider Microsoft office suite

**_Skills and Experience_**

1. Experience of collecting data, ensuring accuracy and where appropriate confidentiality

2. Ability to produce accurate and timely data returns

3. Experience of working to internal and external deadlines

4. Experience of presenting information in a clear, accurate and literate format

5. Experience of and ability to deal calmly and effectively with competing pressures

6. Experience of providing information to service users and colleagues using good communication skills

7. Organised approach to work with the ability to address and solve problems

8. Self-motivated with a high level of personal drive and commitment to excellent customer care

**_Role Dimensions_**

1. To ensure the timely and accurate production of statistical and documentary information to meet internal and external returns

**Job Title**

Multiply Project Administrator

**Inspire: Culture, Learning & Libraries**

Inspire Learning

**Grade 4**

Inspire Competencies

**Competency**

**Level**

**How we work at Inspire**

Customer Service

4
- Demonstrates effective customer service skills - in person, online or on the phone - identifies and satisfies customer needs, adjusting their style with a friendly and professional approach as appropriate for the customer
- Responds positively to customer concerns, acts to resolve or reassure customers as needed, agrees solutions with the customer or hands over to an appropriate colleague
- Responds positively to any complaint or suggestion and seeks to resolve it within limits of their authority or hands over to a more senior manager as appropriate
- Monitors, analyses and acts upon customer service data to maintain and/or improve the service. Considers the impact on customers when implementing change

Deliver the service offer

3
- Advises and promotes the Inspire Service Offer to customers - to meet their immediate needs and other services that could be of interest or benefit them
- Em

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