Night Porter

5 days ago

Colchester, United Kingdom Wivenhoe House Hotel Full time

**Wivenhoe House Hotel Limited**

**Night Porter**

Wivenhoe House is a beautiful 18th Century four-star hotel, near to the pretty quayside village of Wivenhoe, and minutes from Britain’s oldest recorded town, Colchester. The hotel not only offers luxury, overnight accommodation, but also accommodates, weddings, conferences, private parties and more. Wivenhoe House runs popular hotel events and has a thriving brasserie bar & restaurant which includes a 110 cover modern restaurant and 120 cover banqueting facilities. This is an exciting opportunity for a person with excellent, hands on front of house and night working experience to join our team in the role of Night Porter.

Wivenhoe House is also home to the Edge Hotel School and presents a remarkable opportunity to be a part of the moulding and training of future Hotel and Events Managers as they undertake the practical aspect of their Degree training whilst on rotation in the Hotel.

More information on the hotel and a full job description can be found at the following link:
**The salary of £18,731 per annum is based on a notional 40 hour week worked five days in seven and an additional hourly nightshift allowance of £1.19 per hour is also payable on top of this salary rate.**

**The Role and Duties**:
The main duties will include acting as Night Porter for Front of House; responding to enquiries, taking reservations and checking guests in and out. You will also be required to assist our Housekeeping Department by undertaking general portering duties; cleaning of public areas, assisting with the clear down of events, etc. Additionally, the role includes aiding the Food & Beverage Department with providing room service assistance and drinks for guests when the restaurants are closed. The monitoring of the safety of staff and guests as well as ensuring the security of all areas of the hotel throughout the night as also key responsibilities.

**Key Duties are**:
1. To maintain public areas including toilets and lounges to a high standard in line with standard operating procedures.

2. To ensure all waste is disposed of in designated areas in order to maintain hygiene standards in the hotel.

3. To monitor safety and security of all areas during the night, performing fire watch in the hotel property as per standard operating procedures.

4. To assist with emergency room moves, early check outs, walk-ins/last minute reservations and late-night guest check in, in line with all standard operating procedures.

5. To respond to guest requests and queries in a polite and efficient manner in line with standard operating procedures.

6. To provide room service through the taking of orders, preparation of food and drinks, and delivering to guest rooms.

7. To ensure that all customers receive fast, efficient and friendly service.

8. To greet all guests in public areas and rooms in a warm and professional manner.

9. To ensure all public spaces are clean and tidy before night shift is over.

10. To provide support and guidance by mentoring Edge Hotel School students when they are on their Front of House/Night Porter placements.

11. To undertake a handover report from/to the Duty Manager.

12. To carry out any other reasonable task as requested by the General Manager or his/her nominee.
- The post involves manual duties, bending, stretching and lifting. The post will also include night working._
- These duties are a guide to the work that the post holder will initially be required to undertake. They may be changed from time to time to meet changing circumstances._

**Qualifications and Skills Required**:
Previous experience within the hospitality industry is desirable and you will need to be highly organised with a smart and professional demeanour. You will need to be IT literate. You will also need to be a team player as this role entails working across all departments in the Hotel to ensure that guest expectations are met. Excellent communication skills are also a must.

**Job Types**: Full-time, Permanent

**Salary**: £18,731.00 per year

Additional pay:

- Tips

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Free or subsidised travel
- Gym membership
- On-site parking
- Referral programme
- Wellness programmes
Schedule:

- 8 hour shift
- Holidays
- Monday to Friday
- Night shift
- Weekend availability
COVID-19 considerations:
All staff and guests are actively following Covid related rules in accordance with government guidelines.

Application question(s):

- Do you have previous experience of working nights?
**Experience**:

- similar: 1 year (required)
Work authorisation:

- United Kingdom (required)

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