School Field IT Engineer

1 week ago


Rochdale, United Kingdom Reed Talent Solutions Full time

We have a fantastic opportunity for a School Field IT Engineer working for a well-known local authority based in Greater Manchester. This is a full-time role for the next 6 months.

**The Role**

Your role will be to assist in the development, support, and maintenance of ICT systems for schools including workstation and server-level support. As on occasions the role holder will be required to travel to schools in the borough.

**Duties**

Assist in the preparation of plans for the installation or upgrading of ICT and Management Information Systems in schools in accordance with appropriate Service Level Agreements (SLAs).

Support ICT systems and infrastructure in schools in accordance with appropriate SLAs including the full recording of details as required for the Team's management needs, including maintenance and support of school workstations, servers, and approved cloud-hostedsolutions.

To support and assist in the development and operation of procedures for the creation, modification, amendment, and deletion of user accounts whilst maintaining school Active Directory configuration and maintenance of appropriately defined security permissionsand privileges.

Also support and maintain structures, standards, and procedures for the deployment of Group Policies applied in accordance with local school policies on Domain-Level Servers.

Assisting schools with queries and problems relating to the use of ICT systems in accordance with appropriate SLAs by telephone, in writing and by site visits.

Maintain clear written and verbal communication with the school’s nominated contact on current status of work requested by the school.

To ensure that work requested by schools are logged within the agreed service management tool and updated through to completion.

Adhere to the agreed timetable of school visits.

Be attentive to schools needs and keep the school fully informed on work in progress and any issues arising.

Work with the school to prioritise work when requested.

Carry out checks on equipment/software that has been worked on that day to ensure it is functional before leaving school.

**Key Requirements**
- Must have previous School Field Engineer experience
- Full UK Driving Licence and access to a Vehicle
- Valid enhanced DBS on the update service
- Must have very Strong IT experience, and knowledge of using numerous IT systems including ICT Networking
- Ideally to have knowledge/experience of working with Windows server 2012 and above versions along with knowledge/experience of MS Office 365. Preferably but not essential the role requires knowledge/experience of using Hyper-V for server virtualisation.
- Knowledge/experience of data backup methodology is a requirement of the role. Be it cloud backup, NAS or on premise.
- Excellent people skills, being able to talk to the public, clients, colleagues, and other senior professionals.

**Employee Benefits**
- Reed Reward Benefits and Discounts
- Flexible Payment Options i.e. PAYE / Umbrella and Ltd options
- Weekly Pay, with Online Timesheet system



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