Legal Support Manager

2 weeks ago

Birmingham, United Kingdom HRG Associates Ltd Full time

**Birmingham**

**Legal Support Manager**

**Hybrid Working**

**My Client is a unique National Law firm who are looking to take on an experienced Legal Support Manager from a professional firm or another legal competitor within the same discipline. They are one of the top leading regional firms measured by quality,client engagement and satisfaction and people retention and development.**

**About the role**:
This role will be responsible for successfully delivering a high-quality, client-focused legal support service through the day-to-day management of the practice and team assistants.

**Duties**:

- Manage individual’s performance, including regular progress meetings and annual appraisals, probation reviews and objective setting.
- Ensure the smooth induction of new starters and transfers to the department, whilst having an understanding of HR, department and client-specific policies, procedures and information.
- Coordinate the day-to-day operational running of the team.
- Drive the delivery of exceptional client service, quality and consistency across departments through ongoing process improvement; review of systems and processes, capturing, sharing and implementing best practices.
- Lead on department projects, adopting common project methodologies from initiation to completion and ensuring business requirements, objectives and anticipated benefits are understood and achieved.
- Ensure full compliance by the legal teams with policies and procedures (e.g. Compliance, ISO, Finance).
- Develop relationships and proactively engage with the fee earners to understand client-specific requirements/SLAs/KPIs, and to ensure the successful management and administration of practice area support.
- Arrange and chair legal support team meetings
- Identify appropriate training to support induction and personal development through feedback, performance management and continuous assessment of training needs

**About You**:

- Demonstrable experience working in a management role in a legal or professional service environment
- Experience in managing multiple stakeholders and leading change
- Ability to balance conflicting priorities, be alert to potential problems and challenge working practices.
- Ability to identify and deliver improvements to processes and systems to ensure efficiency and the drive to see projects through from initiation to completion
- Resilient with the ability to manage difficult situations effectively and stay calm under pressure
- Proactive, collaborative and forward-thinking

More duties and benefits will be discussed with the recruiter and the official job spec will be sent out to you.

Monday - Friday / 9:00 am - 5:00 pm

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