Application Support Assistant
5 months ago
**Salary & Benefits: £25,910 to £31,464** depending on experience; up to 10% pension + annual bonus + retail savings schemes + online GP access + life assurance cover + free on-site parking + 25 days holiday + 1 wellbeing day + bank holidays
**Location**:Buttershaw Bradford / Hybrid Working (1** **office day a week - Bradford)
**Work type**: Permanent. 37 hours per week, Monday - Friday
We have an exciting opportunity for an Application Support Assistant to join the **tech function **at Yorkshire Water and be a part of helping us to provide the best service to our customers. **Could this be you?**
**What we do**:
Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it’s so much more than this.
We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region’s health, wellbeing, and prosperity.
New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. Service Management are a key part of how we plan to meet the changing expectations of customers and regulators.
Deep analysis of incidents is required and coding queries mainly SQL and C# based, this is a great role to learn and grow in the world of Applications.
Click here to discover more about Technology at Yorkshire Water...
**What skills & qualifications you will need**:
- ITIL foundation or ITIL aware (Incident, Problem, Change, Service Transition/Acceptance)
- Coding skills mainly SQL and C#
- Power Shell and UI experience
- Experience within a Service Management environment
- SharePoint and Knowledge base experience
- Experience working in an agile environment.
**You will also benefit from having**:
- Internal and external stakeholder engagement
- Analytical problem-solving skills.
- Ability to translate complex issues into a readable format.
We embrace a flexible working model, where our hybrid setup typically requires an average of **1 day** in the office per week. This could be slightly more when collaborative efforts, training or meeting deadlines demand it. For those who prefer to work on-site, our office is open Monday-Friday during working hours.
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