Energy Adviser

2 weeks ago

Leeds, United Kingdom Scope Full time

Job details

**Job reference**

REQ003466

**Date posted**

16/05/2024

**Application closing date**

21/05/2024

**Location**

Scope Leeds Community Hub, 3 Brewery Wharf Leeds - LS10 1NE

**Salary**

£25,563.66 per year

**Package**

Be a disability gamechanger, 27 days holiday per year, Flexible working, Discounts at gyms, restaurants and more

**Contractual hours**

35

**Job category/type**

Full time

Energy Adviser

**Job description**
- Scope is a disability equality charity in England and Wales. Together we are Disability Gamechangers. We work to a society where all disabled people enjoy equality and fairness. We campaign tirelessly for everyday equality for disabled people.As Energy Adviser - Leeds you will manage a caseload of disabled households struggling with their energy and water bills, supporting, and empowering them over the phone. Customers in need of either more in-depth support, or support with water bills, will be referred to you by a separate team of advisers.

**Fixed term until the end of March 2026.**

**35 hours per week.**

**The hours for this role will be varied over shift patterns from 8am to 8pm Monday to Friday**

**Location - Working at Scope's Leeds office**

**(3 Brewery Wharf, **Dock Street, **Leeds, **LS10 1JF) **and working from home (hybrid)**

**The role**

In this role you will be:

- Reviewing and confirming details from a previous assessment with the customer and conduct a second assessment to fully understand their support needs.
- Developing goal-based action plans that clearly show how the customers support needs will be addressed.
- Measure, record and track “distance travelled” for each customer in caseload and ensure that an evidence-based approach is adopted to recording the customer journey
- To work collaboratively within the team to provide support where needed to ensure KPI’s are achieved
- You will manage a personal caseload and provide practical advice that may be required for your diverse customer base

**Full job description**

**About You**
- You will have a strong background in a customer focused environment, preferably on a helpline and experience of communicating with difficult and complex information via telephone.
- You will have the ability to communicate with a wide range of customers with an understanding of different needs and respond to these accordingly. You will have excellent communication skills, both written and verbal to be able to communicate with customers and colleagues in a clear, meaningful, and effective way.
- This service helps customers through their unfair extra costs and additional vulnerability to fuel poverty. Therefore, you will demonstrate effective person-centred listening, empathy, and probing skills to respond to underlying issues and assist customers to make informed choices.
- Being able to respond positively to change while being able to work effectively with conflicting priorities will allow to succeed within this role.
- It is essential that you have a good working knowledge of IT including Microsoft Office Products. Methodical, with excellent attention to detail when using databases.
- You will bring drive and enthusiasm to your role and can demonstrate that you care passionately about improving the lives of disabled people and their families. It is desirable that you have a good knowledge of Energy and Utilities advice. If you do not already have the qualification, you will be trained to a Level 3 Award in Energy Awareness.

We ask you to show an appreciation of Scope’s values and our ambition of everyday equality for disabled people.

**Our values are being pioneering, courageous, connected, open and fair**

By living our values and trusting each other, we give our colleagues freedom and space to be creative, push boundaries and change minds.

**Equality, diversity and inclusion**

At the heart of everything we do at Scope is Equality, Diversity, and Inclusion.

We want everyone to feel like they belong. We value each person as an individual. We will treat everyone with dignity and respect and we want to recognise all parts of a person's identity.

We are a disability equality charity. So, we will build a culture that is accessible and inclusive first. We will aim for the same high standards in all our work. We will listen, learn and keep improving.

You can find out more about **our approach to Equality, Diversity and Inclusion** on the Scope website.

**Scope benefits**

We believe hard work deserves reward and recognition. We offer a wide range of benefits including:

- 27 days holiday plus Bank Holidays
- Flexible, hybrid and remote working options
- Pay progression at 6 months and 2 years
- Company pension
- Excellent training and career development
- Strong colleague networks across disability, race and LGBTQ+
- Discounted gym membership, cycle to work scheme and much more.

**Link to full benefits package**

**How to apply**
- If you want to become a Disability Gamechanger, we'd love to hear

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